The Complete Guide To Successfully Executing Your IVR Survey Project

If this is your first IVR Survey Project you will want to know how you can get your IVR survey project off the ground quickly, utilizing best practices to optimize your callers’ experience and achieve higher completion rates.

You can take our 26 years of experience of executing successful IVR surveys and put it to work for you to make your IVR Survey project a success.

In fact, there is not a lot of science to writing an effective IVR Survey script, just apply a few simple principals and your response and completion rates can double, even triple.

This guide covers:

  • The basics of IVR Survey script writing.
  • How to quickly transition your web survey or paper survey content, to work on a IVR environment.
  • How to time your survey.
  • What you can incorporate in your IVR survey strategy to quickly increase your survey participation and completion rates.
  • How to embed advanced skip logic into your IVR survey.
  • The most effective ways to manage open ended questions, so you can save 100’s of hours in transcribing open ended responses.
  • What questions you should be asking your IVR Survey provider.

Your experience can significantly change for the better once you have the confidence that you have chosen the right IVR project implementation approach and chosen the right vendor for the job. We invite you download our Complimentary Guide, A Quick Guide to IVR Surveys Getting it Right the First Time.

  • Just fill out the request form at the end of this page and you will get it right away
  • You can also contact a IVR Specialist at: (800) 831-6660
  • Or E-mail our sales team directly


We pledge NEVER to spam you or to share your email address with anyone.

    We’re Here to Help

    What our clients are saying about us

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions

    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance