Datatel Premium IVR Services consistently provides the highest level of service, attention to detail, access to seasoned professionals, and ongoing support for our customers.
The Order Taking Suite takes in-bound calls and process purchases.
Datatel delivers ALL of the services that you require for a successful IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting, and Management Services.
Datatel has spent 26 years working with organizations to execute 100s of IVR projects. Our refined service delivery process guarantees a successful IVR project execution.
You can expect Datatel to:
- Manage and execute all aspects of the IVR project including: planning, development, testing, and deployment of the application.
- Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
- Be fully responsible for maintaining and updating IVR hosting, telecom, software and hardware infrastructure.
- Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives – on time and on budget.
- Provide you with 24/7 dedicated support and an in-depth understanding of your IVR Survey application
We understand how important it is to have a partner you can count on. That’s why we’re here for you every step of the way! Our professional services and support teams are ready to serve you when you need it.
Call us (800) 831-6660 or e-mail us, so one of IVR professionals can invest the time to talk to you about your specific needs and help you execute a successful IVR project.
Key Service Featues:
The Order Taking Suite can search for services and products, provide totals, take credit card numbers, and complete the purchase.
- Allows your customers to choose from available products and services.
- Allows your customer to choose the payment method for phone payment (credit card or electronic cheque).
- Connects in real-time to your web-enabled database by capitalizing on your existing web infrastructure.
- Supports client-developed (in-house) or third-party web services/XML interfaces over HTTP.
- Supports batch processing via FTP.
- Supports 3rd party credit card and e-cheque processing vendors.
- Collects required payment information such as credit card or cheque number, bank routing number, and account number.
- Collects voice print for chargeback compliance.
- Processes and confirms payments.
As a Hosted solution, Datatel’s Order Taking and Payment Suite doesn’t require special hardware or software licenses for set-up, eliminating capital expenditures, dramatically reducing operational costs and deployment time.