Sales Lead Acquisition & Processing

The IVR Lead Capture Suite (TeleLead)utilizes automated in-bound and outbound calling to acquire and process sales leads in response to promotions and advertising.

Datatel’s TeleLead delivers an Interactive Voice Response (IVR) Service Solution to successfully execute and manage sales lead generation initiatives for a number of verticals. Some of these verticals include: Insurance, Financial Services, Real Estate, and Automotive (retail and manufacturing). TeleLead also supports a wide range of lead generation opportunities, including: direct ad response, direct mail, targeted media broadcasts, and others.


  • Custom Call Flows and Scripts to meet any business requirement.
  • Automates lead processing over the phone 24/7
  • Real-time PIN generation for direct mail campaigns
  • Real-time data exchange with clients database via open standard http post/xml
  • Integrates 3rd party fulfillment and mail services via open standard http post/xml
  • Real-time data extraction via web-based reporting
  • Supports batch processing and FTP data transfers
  • Web Based Lead Management Interface, e-mail push, open standard integration API (http/xml)
  • Web Based transcription tools for open ended question transcriptions
  • Web Based real-time reporting

Key Features:

Custom Call Flows and Scripts:

TeleLead can be tailored to any lead generation requirement, across a multitude of industry verticals, including: Financial Services, Insurance, Real Estate and Automotive – both Retail and Manufacturers. From start to finish Datatel will provide you with the IVR services to meet your objectives. As a full service IVR Application Service Provider, Datatel will provide you with on-going support to optimize your lead generation activities.

Real-Time PIN Generation

Designed specifically for direct mail campaigns, TeleLead’s PIN generator allows you to assign a unique PIN to every piece of mail. When receiving a call, TeleLead performs a real-time look-up, triggering a lead report in real-time, using one of the various methods available (Web Lead Management Interface, email push, or open standard integration API).

Web Lead Management, E-mail Push and Open Standard API (HTTP/XML)

TeleLead offers many lead delivery methods, depending on your specific business and technology requirements.

Datatel’s Web Lead Management Tools provide a stand alone environment for lead management, eliminating the costs associated with the implementation of a new technology infrastructure.

An Open Standard API, allows TeleLead to post leads to a clients database in real-time, utilizing web services (http/xml) to exchange information, also in real-time. This method is ideal for organizations that have deployed broad spectrum lead management systems and wish to maximize the return on their investment.

As a hosted solution, Datatel’s TeleLead Suite does not require special hardware or software licenses for set-up, eliminating capital expenditures, dramatically reducing operational costs and deployment time.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance