The IVR Lead Capture Suite (TeleLead)utilizes automated in-bound and outbound calling to acquire and process sales leads in response to promotions and advertising.
Datatel’s TeleLead delivers an Interactive Voice Response (IVR) Service Solution to successfully execute and manage sales lead generation initiatives for a number of verticals. Some of these verticals include: Insurance, Financial Services, Real Estate, and Automotive (retail and manufacturing). TeleLead also supports a wide range of lead generation opportunities, including: direct ad response, direct mail, targeted media broadcasts, and others.
- Custom Call Flows and Scripts to meet any business requirement.
- Automates lead processing over the phone 24/7
- Real-time PIN generation for direct mail campaigns
- Real-time data exchange with clients database via open standard http post/xml
- Integrates 3rd party fulfillment and mail services via open standard http post/xml
- Real-time data extraction via web-based reporting
- Supports batch processing and FTP data transfers
- Web Based Lead Management Interface, e-mail push, open standard integration API (http/xml)
- Web Based transcription tools for open ended question transcriptions
- Web Based real-time reporting
Custom Call Flows and Scripts:
TeleLead can be tailored to any lead generation requirement, across a multitude of industry verticals, including: Financial Services, Insurance, Real Estate and Automotive – both Retail and Manufacturers. From start to finish Datatel will provide you with the IVR services to meet your objectives. As a full service IVR Application Service Provider, Datatel will provide you with on-going support to optimize your lead generation activities.
Real-Time PIN Generation
Designed specifically for direct mail campaigns, TeleLead’s PIN generator allows you to assign a unique PIN to every piece of mail. When receiving a call, TeleLead performs a real-time look-up, triggering a lead report in real-time, using one of the various methods available (Web Lead Management Interface, email push, or open standard integration API).
Web Lead Management, E-mail Push and Open Standard API (HTTP/XML)
TeleLead offers many lead delivery methods, depending on your specific business and technology requirements.
Datatel’s Web Lead Management Tools provide a stand alone environment for lead management, eliminating the costs associated with the implementation of a new technology infrastructure.
An Open Standard API, allows TeleLead to post leads to a clients database in real-time, utilizing web services (http/xml) to exchange information, also in real-time. This method is ideal for organizations that have deployed broad spectrum lead management systems and wish to maximize the return on their investment.
As a hosted solution, Datatel’s TeleLead Suite does not require special hardware or software licenses for set-up, eliminating capital expenditures, dramatically reducing operational costs and deployment time.