When you cannot settle for anything less than the highest levels of service quality, attention to detail, access to seasoned professionals and ongoing support, there are Datatel Premium IVR Services.
The Order Taking Suite is ready to take in-bound calls and process purchases.
Datatel delivers ALL the services that you will require for a successful IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.
Datatel has spent 26 years working with organizations to execute 100’s of IVR projects. We have refined a service delivery process that guaranties a successful IVR project execution.
You can expect Datatel to:
- Manage and execute all aspects of the IVR project including: planning, development, testing, and deployment of the application.
- Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
- Be fully responsible for maintaining and updating IVR hosting, telecom, software and hardware infrastructure.
- Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives – on time, on budget.
- Provide you with dedicated support 24/7, and have and in-depth understanding of your IVR Survey application.
We understand how important it is to have a partner you can count on, that’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.
We invite you to call us (800) 831-6660 or e-mail us where one of IVR professionals will invest the time to talk to you about your specific needs and help you execute a successful IVR project.
Key Service Featues:
The Order Taking Suite is ready to take in-bound calls and process purchases. The Order Taking Suite, can search for services and products, provide totals, take credit card numbers, and complete the purchase.
- Allows a customer to choose from available products and services.
- Allows a customer to choose the payment method for phone payment (credit card or electronic check).
- Connects in real-time to your web-enabled database by capitalizing on your existing web infrastructure and skills.
- Supports client-developed (in-house) or third-party web services/XML interfaces over HTTP.
- Supports batch processing via FTP.
- Supports 3rd party credit card and e-check processing vendors.
- Calculates amounts.
- Collects required payment information such as credit card or check number, bank routing number, and account number.
- Collects voice print for chargeback compliance.
- Processes payment and confirms that payment has been made.
As a Hosted solution Datatel’s Order Taking and Payment Suite doesn’t require special hardware or software licenses for set-up – eliminating capital expenditures and dramatically reducing operational costs and deployment time.