IVR Credit Card Payments

Datatel’s IVR Credit Card Payment and ACH Gateway handles in-bound calls and allows your customers to make payments for your products and services over the telephone 24/7.

Delivered as a secure Cloud Solution there is no investment in hardware or software. Ready to go templates makes implementation quick and simple for you.

Designed To Meet Your Specific Business Requirements

  • Telephone / IVR Credit Card Payments as a Service – no hardware or software to buy
  • Connected to all major Processors and Acquirers in the United States and Canada, process payments using your existing merchant account relationships
  • Encrypted Interactive Voice Response (IVR) Technology designed for payment processing
  • Branded to the clients business with Custom Voice Prompts using professional voice talent with Multi language Support
  • On-line real-time transactional and call reporting
  • Rapid implementation, in days, not weeks or months
  • Dedicated Implementation Support by Telephone Payment Experts
  • Flexible transactional pricing

Our flexible back-office integration approach, enables us to connect to your existing merchant payment vendor, web-enabled database, or back-office system allowing your organization to fully capitalize on you existing technology investment and vendor relationships.

Datatel delivers ALL the services that you will require for a successful IVR Payment strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.

When you cannot settle for anything less than the highest levels of service quality, attention to detail, access to seasoned professionals and ongoing support, there are Datatel Premium IVR Payment Services.

Datatel has spent 26 years working with organizations to execute 100’s of IVR Credit Card Payment projects. We have refined a service delivery process that guaranties a successful IVR project execution.

You can expect Datatel to:

  • Manage and execute all aspects of the IVR Payment project including: planning, development, testing, and deployment of the application.
  • Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
  • Be fully responsible for maintaining and updating IVR hosting, telecom, software, hardware infrastructure and PCI Compliance.
  • Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives – on time, on budget.
  • Provide you with dedicated support 24/7, and have an in-depth understanding of your IVR Payment application.

We understand how important it is to have a partner you can count on, that’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.

We invite you to call us (800) 831-6660 or e-mail us where one of IVR Payment professionals will invest the time to talk to you about your specific needs and help you execute a successful IVR Payment project.


  • Customer can choose the product or services within the phone payment process.
  • Collects required payment information such as credit card information, and account number.
  • Connects to your merchant services provider and  in-house web enabled database.
  • Collects voice print for chargeback compliance.
  • Processes payment and confirms that payment has been made.
  • Connects in real-time to your web-enabled database by capitalizing on your existing web infrastructure and skills.
  • Supports client-developed, in-house or third-party web services/XML interfaces over HTTP.
  • Supports Accounts Receivable batch processing via FTP (excluding credit card information)
  • Supports 40 + Processors and Acquirers

As a Hosted solution Datatel’s Credit Card and ACH Payment Suite doesn’t require special hardware or software licenses for set-up – eliminating capital expenditures and dramatically reducing operational costs and deployment time.

Your team definitely earned our business. We asked for quotes from five providers, and nobody even came close to the level of responsiveness and professionalism exhibited by Datatel. Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.

Jeff Boatman
Global Client Solutions

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance