News Release
Miami/Toronto (March 20, 2005)
Datatel Inc., a leader in Hosted IVR and Business Intelligence Solutions, today introduced TeleSafety, a Hosted Automated Telephone based monitoring, notification and reporting solution designed to enhance the levels of safety in “out-call” health care environments.
Hostile Environments can create justifiable Health & Safety concerns for Health Authorities and their Practitioners when providing “out-call” services to their constituency. Furthermore, Management is often challenged by the necessity of providing a mechanism to track and monitor their field employee’s safety in real-time.
By providing a continuous channel for monitoring, tracking, and communications between field practitioners and internal employees TeleSafety provides Health Authorities with the ability to respond quickly and efficiently to any situation where there could be potential risk.
As a hosted solution, Health Authorities avoid the risk and expense of large capital investments in hardware and software. In addition to cost savings, mangers also benefit from having access to the latest technology and dedicated support. By avoiding the time commitment of hardware purchases and configuration, Health Authorities enjoy rapid solution deployment.
TeleSafety combines a comprehensive suite of Telephone Functionality, e-mail alerts, phone alerts and web reporting. The service offering will be of tremendous value to Health Authorities, “This is a cutting edge solution far superior to anything in the marketplace,” said Barnard Crespi, CEO of Datatel “We expect tremendous adoption of this solution.”
Company Web Site: www.datatel-systems.com
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
