Datatel Unveils Critical Insights for Healthcare Executives in New Report on IVR Payments and Automated Payment Reminders

Miami, Florida / Toronto, Canada (June 12, 2024)

Datatel, a premier provider of IVR Payments and payment technology, today announced the release of its insightful new report, “Report on Patient Behavior: IVR Payments and Automated Payment Reminders in Healthcare”. Specifically crafted for finance executives in the healthcare sector, this report delivers crucial insights designed to significantly enhance revenue cycle management and operational efficiencies within healthcare organizations.

This meticulously researched document analyzes patient behavior related to IVR Payment systems and the impact of Automated Reminders, offering executives a deep dive into the optimal strategies for patient engagement and revenue collection.

Report Highlights Include:

  • Optimization of Payment Collection Times: Identifies the most effective times for deploying payment reminders. This timing strategy can drastically improve payment compliance and reduce days in accounts receivable.
  • Strategic Communication Timing: Reveals how specific reminder timings can influence patient payment behaviors, aiding executives in crafting targeted messages that increase engagement and prompt timely payments.
  • Efficiency in Resource Allocation: Provides data-driven guidance on how to align staffing with call volume trends, ensuring that resources are optimized for both peak and low call times, thereby enhancing service delivery and operational cost management.

Why This Report is Indispensable for Executives:

For executives tasked with the strategic oversight of revenue cycles, understanding patient payment patterns is paramount. This report not only furnishes them with the insights needed to refine their approach but also supports strategic decision-making that can lead to improved patient satisfaction and financial outcomes.

“Understanding the dynamics of patient interactions with payment systems allows healthcare providers to align their strategies more closely with patient needs and preferences,” said Barnard Crespi, Datatel’s Co-CEO. “This report is designed to empower executives with the knowledge to make informed decisions that bolster both their operational effectiveness and their bottom line.”

Healthcare executives seeking to leverage these insights for enhanced revenue management are encouraged to obtain a full copy of the report and consult with Datatel’s team for tailored strategies.


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“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance