New IVR Telephone Payments As A Service To Help Print Media Publishers With PCI Compliance

News Release

Miami, Florida/Toronto, Ontario – April 23, 2012

Datatel Communications Inc/Datatel Inc in Canada, a leader in PCI IVR Telephone Payments As A Service, announced today a suite of solutions specifically designed to help print media publishers address PCI compliance when taking credit card payments over the telephone.

Datatel focuses in developing industry specific IVR Telephone Payment Solutions, which are PCI-DSS compliant, and delivered as a service.

Datatel helps publishers to address specific Payment Card Industry security requirements (PCI-DSS), by providing a simple to implement solution to offload the collection and transmission of sensitive credit card information collection from live agents, and internal Interactive Voice Response (IVR) systems. In addition, if live agents do not work 24/7, publishers can extend self-service payment options to its subscribers and advertising clients day or night.

Media publishers can significantly reduce costs and time of implementation, by employing IVR credit card processing templates designed specifically for this industry. Furthermore, Datatel supports all major processors and acquirers in North America through its payment gateway partnerships, publishers can continue using their existing merchant account relationships and maintain negotiated credit card transaction rates.

Credit Card payment security requirements (PCI-DSS) are driving costs up for print media publishers, who employ customer service agents as their primary method to interact with customers, and collect credit card payments for subscriptions, advertising and classified ads said Barnard Crespi Co-CEO of Datatel. He also said, businesses are becoming very frustrated dealing with the complexities of PCI, and the rising costs. We help them reduce the the complexity, thus reducing costs of associated to PCI, when addressing credit card transactions that take place over the telephone

About Datatel

Datatel delivers complete suite of IVR Telephone Payment solutions, which removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Delivered as a Service there Is no software or hardware to buy, and with dozens of industry specific models to choose from, implementation is quick and cost effective. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit

Media Contacts:
Barnard Crespi
800-831-6660 x251

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance