Toronto, Canada (April 25, 2023)
Datatel Inc., a leading provider of IVR Payments and Payment Automation Technology for over 20 years has announced the launch of Payment Reminders for Cerner EHR, a powerful new tool designed to help healthcare organizations simplify and accelerate their collection efforts.
This Payment Reminders solution automates bill payment communications, using friendly voice and text message reminders that are tailored for each patient. By automating the payment process, healthcare providers can improve cash flow, accelerate invoice-to-payment time, and reduce the number of accounts that end up going to collections.
In addition to improving cash flow, Payment Reminders also helps healthcare providers reduce costs. Payment Reminders gets the job done at a fraction of the cost of postal reminders, calls from staff, or collection agencies.
Datatel’s Payment Reminders makes it easy for patients by directing them to all of their available payment channels, while also enabling. healthcare providers to stay engaged with patients through effective communications that they control, choosing the message content and delivery schedule for each campaign.
In addition, automated voice and text messaging campaigns maximize results, while data exchange with the Cerner system makes campaign automation easy. Healthcare providers can also choose from a library of built-in message templates that are both branded to the hospital and tailored to specific collection goals. Real-time campaign metrics are also available on-demand through web reporting, allowing healthcare providers to track their progress and adjust as needed.
With Payment Reminders, healthcare providers can proactively engage with patients, instead of waiting for their accounts to turn delinquent. This soft collection approach can result in a better overall customer experience, and high patient satisfaction.
Other features of Payment Reminders include the ability to contact patients by both voice and text message, studio recorded voice messaging for a premium call experience, and smart message delivery that optimizes the call experience. Hospitals have made a substantial investment in deploying their Cerner electronic health record system. By utilizing Datatel’s Automated Payment Reminders, they can maximize the value of this investment and achieve higher returns. This solution can help accelerate payments and minimize collection costs, ultimately yielding greater benefits for the hospital. said Barnard Crespi, Datatel’s Co-CEO
For more information about Payment Reminders for Cerner EHR, visit Datatel’s website or contact the company directly.
About Datatel
Twenty-seven years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction
We’re Here to Help
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”