Miami/Toronto (November 1, 2006)
Datatel Inc., a leader in IVR Hosted, Managed Services and Telephony Automation Solutions since 1996, announced today expansion of its IVR Survey Services to include a Dedicated Consulting Practice, to help research and marketing organizations, apply best practices when deploying IVR surveys.
Datatel delivers IVR hosted, managed services that are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel has been supplying development, hosting and support services for IVR Surveys to a broad spectrum of businesses and institutions since 1996. The expansion in to consulting services is aligned with Datatel’s mission to provide business with all the services they will require for a successful IVR Survey strategy.
“Informally we have been providing consultative services to business for years, now clients can have access not only to expert engineers, but experts in the field of IVR survey operations” said Barnard Crespi, Datatel’s CEO.
To help those who are still evaluating IVR as a survey data collection method, Datatel is offering a starter guide called “A Quick Guide to IVR Surveys – Getting it Right the First Time”. This guide is based on the experience derived from the deployment of literally 100’s of IVR surveys. It can be downloaded free of charge at:
Datatel delivers all the services that an organization will require for a successful IVR Survey strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.
Datatel IVR Survey services offer a flexible back-office integration approach. Datatel supports client-developed, in-house and third-party web services/XML Interfaces over HTTP, allowing organizations to fully capitalize on their existing technology investment and vendor relationships.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key IVR hosted & managed solutions. Datatel’s IVR hosted, managed services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR success comes from over 10 years of research, development and continuous improvement in delivering IVR service models that provides business with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com