Datatel Announces New IVR Services for Marketers

News Release

Miami/Toronto (November 30, 2009

Datatel Inc. a Leader in IVR ( Interactive Voice Response) Hosted and Managed Services announced today that it has launched a specialized team to help Marketing Professionals successfully execute their IVR marketing programs.

Datatel provides hosted services that help businesses and organizations automate a wide range of telephone interactions with customers, using interactive voice response (IVR).

If you are running contests, customer reward programs, customer satisfaction surveys, sampling programs, lead generation initiatives or any other marketing program, Datatel’s marketing support team can help you implement an automated user-friendly approach to engage your target audience over the telephone, by leveraging IVR (Interactive Voice Response), as a service.

“In the current economic atmosphere, companies are seeking partners who understand their space, and are in touch with the realities of the marketplace; our objective is to provide marketers with the support they need to be successful in executing their IVR marketing programs.” said Barnard Crespi, Datatel’s CEO.

As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.

About Datatel

Datatel is a leading provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.

Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include IVR Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.

For over 13 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance