Miami/Toronto (October 13, 2006)
Datatel Inc., a leader in IVR Hosted, Managed Services and Telephony Automation Solutions, announced today the release of its new Generation Telephone based Credit Card Payment and Account Management Gateway service.
Datatel’s delivers IVR hosted managed services that are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR Credit Card Payment and Account Management Telephone Gateway Service is designed to enable any business to provide customers the ability to make payment for products and services, check balances, check transactions, manage personal information, deliver account information, activate accounts, and respond to other transactions requests in real time. This new generation of services, provides clients with the ability to capitalize on a proven service model and choose from many configurable service options, including real-time address look-ups, integrated transcription services, outbound payment notifications.
By offering a flexible back-office integration approach, Datatel supports client-developed, in-house and third-party web services/XML Interfaces over HTTP, allowing organizations to fully capitalize on their existing technology investment and vendor relationships.
By delivering Ready-To-Go IVR Credit Card Payment and Account Management gateway service, businesses can reduce implementation time and costs, and have applications up and running in days, based on industry best practices.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key IVR hosted & managed solutions. Datatel’s IVR hosted, managed services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR success comes from over 10 years of research, development and continuous improvement in delivering IVR service models that provides business with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com