News Release
Toronto (September 22, 2008)
Datatel Inc. a leader in IVR Hosted and Managed Services, announced today that it will be launching a new portfolio of IVR hosted services, tailored to Canadian businesses and organizations.
Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.
“Until today if you were a Canadian businesses you had very few IVR vendor options to choose from, and had to work with providers south of the boarder who usually charge premiums for IVR traffic originating in Canada. This Canada focused program will provide Canadian businesses and organizations, with solutions tailored to the realities of the Canadian marketplace.”, said Barnard Crespi, CEO at Datatel.
With a significant Canadian infrastructure and professional services footprint, Datatel can service clients anywhere in Canada, and receive traffic from any Canadian carrier, can link to Canadian payment processing providers, interface with Canadian mobile operators, and provide solutions tailored to regional needs.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support – without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.
Datatel offers a free guide which helps companies through the IVR vendor selection process, and can be downloaded at: www.datatel-systems.com/IVR-GUIDE
About Datatel
Datatel is a leading provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.
Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.
For over 12 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.
Our quality people, people who take responsibility, plus superior service and technology, guarantee that your IVR goals are met, and that you are fully satisfied.
Company Web Site: www.datatel-systems.com
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
