Toronto (October 28, 2008)
Datatel Inc. a Leader in IVR (Interactive Voice Response) Hosted and Managed Services announced today that it has launched a new IVR Time and Attendance gateway to its portfolio of ready to implement IVR Hosted Services.
Datatel provides hosted services that help businesses and organizations automate a wide range of telephone interactions with customers and employees, using interactive voice response (IVR).
If you are looking for a simple way to collect Time & Attendance information from your field workforce using the telephone without extensive development or buying a pre-built enterprise workforce management software, you can use Datatel’s IVR T & A Gateway.
This new IVR gateway is specifically designed to help organizations who have already implemented proprietary in-house time and attendance applications, to collect information from their field workforce, with minimal investment, using the telephone.
“Most workforce management software vendors provide telephone IVR access to time and attendance; however, companies who have developed their applications in-house are limited by the capabilities they have built. They can seldom afford, and therefore do not include telephone based time and attendance” said Barnard Crespi, CEO at Datatel.
“In the current economic atmosphere, companies are cutting back on large capital expenditures; this is why this service makes so much sense. It provides you with what you need to ensure you can collect time and attendance information from your field employees. There is nothing fancy about it, its straight forward, and it works.” said Mr. Crespi
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.
Datatel is a leading Canadian provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.
Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include IVR Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.
For over 12 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.
Datatel offers a free guide which helps companies through the IVR vendor selection process, and can be downloaded at: www.datatel-systems.com/IVR-GUIDE
Company Web Site: www.datatel-systems.com