News Release
Toronto, Canada (Feb 24, 2015)
Datatel Communications Inc./Datatel Inc. in Canada, a leader in PCI compliant IVR Credit Card Payments on the Cloud launches TeleCollect, a new offering to help insurance companies increase on-time payments of premiums.
As an add-on to Datatel’s existing IVR credit card payment solutions, TeleCollect provides friendly payment reminders using Automated Voice (IVR) and SMS, which notifies customers about an upcoming due date for a payment. Along with the notification, customers also have the option to quickly make the payment over the telephone. This soft collection method becomes a customer satisfaction improvement tool as opposed to waiting for accounts to turn delinquent and then starting the tedious process of delinquent account collections.
Companies can use the platform to target customers whom are typically late in making payments, resulting in an overall improvement of the company’s cash flow. Additionally, customers benefit from reduced chances to miss payments; therefore, they are more likely to follow the agreed payment terms and avoid any interest or penalty fees associated with late payments.
In addition to the numerous advantages a payment reminder system provides, TeleCollect is extremely easy to implement as it can be fed with customer accounts using data files typically available by most insurance companies’ cash management systems.
We continue to invest in developing IVR Payment Solutions to help our clients run their business more efficiently. Our intent is to expand TeleCollect beyond the insurance industry and make it available to companies in any industry,
said Barnard Crespi, co-CEO of Datatel.
About Datatel
Datatel provides the most cost effective and easy-to-deploy IVR payment service for 24/7 credit card and ACH payment processing over the telephone. As a PCI-DSS compliant Cloud service, there is no software or hardware to buy or install. We also provide connectivity to all major credit card processors in the US and Canada – allowing our clients to continue using their existing merchant account and banking relationships.
With Datatel’s IVR services, the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self-service IVR is removed, therefore helping our clients achieve PCI compliance. Our services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.
Media Contacts:
Julie Huang
800-831-6660 x 255
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
