Datatel’s Patient Communication and Engagement Platform to Reduce Healthcare Costs and Readmissions

News Release

Miami, Florida / Toronto, Ontario (December 1 2015)

Datatel Communications Inc. / Datatel Inc. in Canada, provides individualized 1:1 Patient Communication and Engagement for better all-around healthcare.

Datatel’s Patient Communication and Engagement Platform enables healthcare providers to take a proactive approach to individualized communication with patients, continuously before and after procedures.

Healthcare providers can deliver individualized communication through multiple channels. These channels include voice (IVR), e-mail, web and text messaging. Healthcare providers will have the ability to adjust the delivery medium, content and timing of communication based on pre-determined rules and triggers established by them and best industry practices. Communication between healthcare providers and patients can include real-time informational and support messages based on patient responses, voice and text reminders, healthcare provider alerts and much more.

With a more efficient communication process, patients are more likely to follow post discharge instructions because their uncertainties are diminished, achieving a result of lowered readmissions. Additionally, healthcare providers can identify new health problems in patients, prioritize and respond proactively, reducing the risk of complications.

The Patient Communication and Engagement Platform is cost effective and easy to implement, becoming an effective tool to lower healthcare costs, improve patient experience and reduce readmissions.

About Datatel

Datatel is a leading provider of secure Patient Communication solutions on the Cloud. Datatel’s services are employed by healthcare providers, research institutions, businesses, governments and service providers to automate a wide range of patient interactions via voice (IVR), e-mail, web and text messaging.

Datatel’s IVR success comes from over 26 years of research, development and continuous improvement in delivering service models that provide organizations with reliability, flexibility, and security. As a Cloud platform, Datatel maintains all infrastructures, reducing expenses and ensuring rapid and worry-free implementation.

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Media Contacts:

Julie Huang
800-831-6660 x 255

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance