Datatel Announces New IVR Payments Edition to Help Businesses and Organizations Cope with COVID-19 Staff Disruptions

News Release

March 26, 2020

Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone, today announced the release of a new Special Edition of its IVR Payments Solution. DatatelPay-By-Phone xPress-RELIEF is specifically structured to help businesses respond effectively to disruptions caused by the COVID-19 Pandemic.

COVID-19 has dramatically impacted businesses ability to respond to its customer phone inquiries, handle payment calls and maintain PCI compliance and data security. An increasing number of employees are either choosing to or being instructed to work from home, potentially seriously compromising customer service and payment security, due to the on-the-fly re-architecture of business and security processes that today’s rapidly changing developments are necessitating. DatatelPay-By-Phone xPress-RELIEF Edition IVR Payments is fully automated and allows businesses to process phone payments 24/7 in two different ways – 1) Customer Self-Service and 2) Agent Assisted for those businesses that still require the involvement of an agent/staff member in the customer engagement process.

Implementation is quick, simple and can be operational in a matter of days. And to help with the financial uncertainty Datatel offers a no questions asked cancellation policy. No need to commit to long-term contracts, you can use this service on a month-to-month basis, for as long as needed.

Among DatatelPay-By-Phone xPress-RELIEF Edition’s many advantages are:

  • Customers can securely make phone payments 24/7 outside regular business hours
  • Works with customer service agents that are being re-deployed to work from home.
  • Complies with industry security standards (PCI and HIPAA)
  • Handles many concurrent calls without ever missing a payment

Transactions flow directly to their existing merchant account Implementation is quick and efficient. DatatelPay-By-Phone xPress-RELIEF Edition supports the following payment gateways: Authorize.Net, CardConnect, TrustCommerce, OpenEdge (Global Payments), Global Payments, Moneris, Payrock (Caledon), MNI, Instamed, among others.

During these very difficult times we are relentlessly focused on making it easier for businesses and organizations that find themselves in the difficult position of having to re-shape their workforces and business in order to continue to service their customers and process payments over the phone 24/7, in the most secure way, while still meeting PCI Standards Said Barnard Crespi Datatel’s Co-CEO

About Datatel

Datatel delivers innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.

Datatel’s Pay-By-Phone /  IVR Payments  SaaS Platform provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions as a service to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years.

Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived to a service delivery model that guarantees its customers satisfaction

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance