Datatel Launches IVR Payments Express Helping Companies of any size implement IVR Payments to take payments over the telephone 24/7 with minimum start-up and operational costs.

News Release

Miami, Florida / Toronto, Ontario – August 30, 2016

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in PCI Compliant IVR Payment solutions for the enterprise, introduces its IVR Payments Express, a starter version of its highly successful IVR Payments PRO, enabling companies of any size to securely collect payments over the telephone 24/7 without exposing sensitive credit card information to live agents. The Express version has all the security features of Datatel IVR Payments PRO however its been designed to accommodate the needs and budget of merchants handling smaller volumes of telephone payment transactions.

Interactive Voice Response (IVR) has become a key technology in helping businesses maintain PCI compliance. IVR can remove live agents from handling credit card information when making a payment for a bill, not only does IVR bring cost savings to businesses by automating the collection of payment information 24/7, it can significantly reduce the risk of handling customer credit card information. When done in a PCI compliant environment, IVR can deliver many financial, operational and security related advantages to businesses.

Datatel’s IVR Payments Express provides pre-packaged templates which can be easily branded for any business. Branded to any business using professional voice talent, IVR Payments Express provides out of the box options such as Post Payment call transfers to the business’ live agents and SMS Payment receipts.

As a Cloud solution Implementation is quick and simple and there are no lengthy application processes, and businesses can keep their existing credit card merchant account.

We are observing more small and medium size businesses adopting PCI Security standards, Datatel’s PCI Compliant IVR Payments Express provides them a cost effective way to address their telephone payment needs without breaking the bank said Barnard Crespi, Datatel’s Co-CEO

About Datatel

20 Years ago we launched Datatel with the vision to deliver innovative software and voice communication solutions to help our clients become more agile, profitable and successful.

Datatel’s IVR Payment Platform on The Cloud provides businesses with the most Robust and Cost Effective way to securely and easily process Credit Card payments 24/7 over the Telephone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions on the Cloud to Hundreds of Businesses, Healthcare Providers, Governments, and Non-For-Profit Organizations for almost 10 years.

Our success comes from investing in our people, our clients and technology. With a focus on innovation we have arrived to a service delivery model that guarantees our customers satisfaction.

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance