Datatel IVR Payments Receives Global Payments OpenEdge Certification

News Release

Miami, Florida / Toronto, Ontario (July 19th, 2017)

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments, announced it has received Global Payments OpenEdge Gateway integration certification.

This latest certification allows merchants to seamlessly process credit, debit card, and ACH (US Only) transactions through the Datatel Enterprise Pay-By-Phone SaaS platform to Global Payments.

Datatel’s Enterprise Pay-By-Phone SaaS platform helps merchants to remove live agents from handling credit card information when taking payments from customers over the phone.

Datatel’s platform brings significant cost savings to businesses, healthcare providers, and government agencies by automating the collection of payment information 24/7 over the phone. It can also significantly reduce the risk of handling customer credit card information and help address PCI compliance.

This new certification for Global Payments gateway enhances our ability to provide choices and flexibility and improves our capabilities to offer merchants the latest in payment processing capabilities, said Barnard Crespi, Co-Chief Executive Officer at Datatel. It is our goal to ensure our clients are prepared for the ever-changing payments landscape, and this certification is a major step in delivering on that mission.

Datatel’s Pay-By-Phone SaaS platform is already used by hundreds of businesses, healthcare providers, government agencies, and non-profit organizations to process payments over the phone securely. With the addition of Global Payments OpenEdge gateway and their strong market presence, the certification serves a dual purpose. It enables Datatel’s customers to add Global Payments for payment processing efficiently, and Global Payments’ customers can now access all the benefits of Datatel’s Pay-By-Phone Platform.

We are relentlessly focused on making it easier and more secure for our clients to process payments over the telephone and this certification helps provide even broader access and options for our customers, said Mr. Crespi.

In addition to IVR Payment capabilities, Datatel delivers an integrated suite of cloud-based payment acceleration solutions that allows merchants to deliver friendly, automated outstanding balance reminders to their customers using a combination of Voice (IVR) and Text Messages (SMS) designed to accelerate invoice to cash cycle and reduce collection costs.

About Datatel

20 Years ago we launched Datatel with the vision to deliver innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.

Datatel’s Pay-By-Phone SaaS Platform provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions on the cloud to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years.

Our success comes from investing in our people, our clients, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers satisfaction.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance