Toronto, ON (October 9, 2025)
Datatel Inc., a Canadian leader in secure payment technology, IVR Payments and PCI compliance solutions, today announced the release of its Canada Post Postal Disruption Payments Playbook, a practical guide designed to help organizations prepare for and manage payment challenges during mail service interruptions.
The playbook offers finance, operations, and customer service leaders across Canada a concise framework to assess risk, maintain billing continuity, and strengthen customer communication in the event of postal delays or disruptions.
“Postal disruptions don’t just slow down mail, they impact billing cycles, revenue collection, and customer trust,” said Barnard Crespi, Co-CEO of Datatel Inc. “Our Playbook helps Canadian organizations stay one step ahead by providing practical strategies to protect payment flow and maintain service levels when traditional channels are interrupted.”
The resource draws on Datatel’s 27 years of experience in automating payment processes for public and private sector organizations across healthcare, utilities, government, and education. It highlights alternative payment channels such as secure IVR payments, web-based bill payments, and text-to-pay solutions that help reduce dependency on paper invoices and mailed cheques.
“This Playbook is about resilience,” added Crespi. “It gives leaders an actionable plan to minimize financial disruption and keep customers informed, regardless of what happens with postal operations.”
The Canada Post Postal Disruption Payments Playbook is available for free download at HERE
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“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
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“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
