Datatel Announces Strategic Alignment with Sphere to Help Businesses and Organizations Cope with COVID-19 Staff Disruptions and Facilitate 24/7 IVR Payments

News Release

May 25, 2020

Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone, today announced a collaboration with Sphere, powered by TrustCommerce. Together they will be formulating solutions designed to help healthcare providers rapidly and cost effectively deploy Pay-By-Phone solutions as a means of responding effectively to disruptions caused by the COVID-19 pandemic.

COVID-19 has dramatically impacted healthcare provider’s ability to respond to its patient phone inquiries, handle payment calls and maintain PCI compliance and data security. An increasing number of healthcare providers’ employees are working from home, potentially seriously compromising patient service and payment security, due to the on-the-fly re-architecture of business and security processes that today’s rapidly changing developments. DatatelPay-By-Phone xPress-RELIEF, integrated to the Sphere technology platform, provides healthcare providers with a wide array of IVR Payments options. These include 24/7 patient self-service phone payments and agent assisted for those healthcare providers that still require the involvement of an agent/staff member in the patient engagement process.

Among the many advantages are:

  • Patients can securely make payments by phone 24/7
  • Works with staff that are being re-deployed to work from home
  • Seamlessly integrated to the Sphere Payment Platform
  • Complies with industry security standards (PCI and HIPAA)
  • Handles many concurrent calls without ever missing a payment
  • And many more

Transactions flow seamlessly through the Sphere’s technology platform for secure processing.

Our collaboration with Sphere builds on our capabilities to help healthcare providers rapidly responding to changes in their business operations due to disruptions caused by COVID-19. We provide superior solutions to optimize their revenue life cycle management across their voice channels, according to Barnard Crespi, Co-CEO at Datatel. It is our goal to ensure clients are equipped to respond quickly and efficiently in this rapidly evolving times.

About Datatel

Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction

About Sphere

Sphere, powered by TrustCommerce, is a software and financial technology company providing integrated solutions that reduce friction and facilitate better and more secure commercial interactions with customers in specialized verticals markets, primarily healthcare, non-profit, transportation and education.

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance