Datatel Announces CyberSource | A Visa Solution Payment Gateway is now available in all of its IVR Payments Editions

News Release

June 10, 2020

Datatel Communications Inc., a leader in IVR Payments and Payment Technology for over 20 years announced today that the CyberSource | A Visa Solution payment gateway is now available on all its IVR Payment DatatelPay-By-Phone Editions.

As businesses across all verticals turn to multiple forms of distant payment channels in a manner that addresses the need for ongoing social distancing, redeploy staff to work from home and manage PCI Compliance, the adoption of Pay-By-Phone IVR Payments for both 24/7 Customer Self Service and solutions that remove agents from collecting credit card information has increased at a rapid rate.

We are laser focused on simplifying how businesses implement IVR Payments, including making it effortless to add payment technology which will help them service their customers 24/7, and support their current business processes when it involves taking payments by phone Said Barnard Crespi Datatel’s Co-CEO.

The CyberSource | A Visa Solution payment gateway is currently available on the DatatelPay-By-Phone xPress Plus and PRO editions which support a wide range of payment processors making it seamless for businesses to add Pay-By-Phone payment functionality without having to change payment processors.

The DatatelPay-By-Phone suite of services offers many advantages, including:

  • Customers can securely make payments by phone 24/7
  • Works with staff that are being re-deployed to work from home – eliminating the need for them to handle credit card data
  • Complies with PCI security standards
  • Transactions flow seamlessly into merchants’ CyberSource account with no changes
  • Many editions to choose from for SMB & Enterprise customers
  • Rapid implementation as a service
  • And many more

It is our mission to ensure that our customers are equipped to respond quickly and efficiently in these rapidly evolving times. Adding CyberSource | A Visa Solution to our available payment gateways helps us extend services to a wider range of customers with unique requirements said Barnard Crespi, Co-CEO at Datatel.

About Datatel

Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software and secure voice communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance