Datatel Announces New Telephone Payment Features To Help Call Centers With PCI Compliance

News Release

Miami and Toronto (November 9, 2010)

Datatel Communications Inc., a leader in Hosted, Interactive Voice Response (IVR) solutions for telephone payment processing, announced today it has released a suite of new features that will help small to mid-size call centers quickly adopt its PCI Ready, Hosted IVR Payment Gateway, with minimal effort.

As a Hosted Solution, Datatel provides Call Centers with the key components to process credit card payments, while meeting PCI compliance requirements. The solutions are designed to be deployed in days, with minimal technical effort.

The new features include a web based agent interface, which allows the CSR to push order and amount information through a web form directly to the IVR Payment gateway, eliminating the need for telephony integration and lengthy implementation times. Credit Card information is entered exclusively by the customer, once they are disconnected from the agent and matched to the order information inputted by the agent.

For sophisticated call centers, Datatel offers a telephony/API integration approach, which can be customized to meet unique business requirements.

Datatel is committed to helping call centers, with the difficult task of meeting PCI compliance requirements by providing innovative telephone payment applications, with secure connectivity to credit card processors said Barnard Crespi, Datatel’s CEO.

Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.

About Datatel Communications

Datatel helps businesses and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit

Media Contact:
Barnard Crespi
800-831-6660 x251

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Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance