Datatel Names Allegiance Merchant Services as a Platinum Partner to Deliver Datatel IVR Payment Solutions

News Release

Miami, Florida – December 3th, 2019

Datatel Communications Inc., a leader in IVR Payments is pleased to announce that Allegiance Merchant Services has joined Datatel’s Platinum Partner Program, confirming its status as one of Datatel’s most valued strategic partners. As a Platinum Partner, Allegiance will receive a number of benefits that will enable it to better serve merchants across multiple verticals.

Datatel Platinum Partners are able to offer more solutions to their clients, specifically those who are seeking ways to automate payments by phone, remove their live agents from handling sensitive credit card information, and reduce costs. IVR Payments empowers merchants to process payment from their customer 24/7 securely, provide callers with a seamless payment experience while significantly reducing their operational costs.

Through this partnership, Allegiance will bring Datatel’s solutions – including DatatelPay-By-Phone xPress and DatatelPay-By-Phone PRO – to its business and healthcare customers.

Our commitment is to provide customers ways to grow their businesses through best-of-breed financial technology solutions. The Datatel IVR Payments platform adds a point-of-difference for Allegiance that will help to ensure PCI compliance for our customers and while lowering their operating costs. We are delighted to join the Platinum Partner Program and look forward to deepening the relationship with Datatel, said Allegiance President Scott McFarland.

Allegiance understands the ever-changing payment market which requires merchants to be better prepared to offer multi-channel payment options to their customers and focus on card holder security and we’re thrilled to welcome them as a Datatel Platinum Partner said Barnard Crespi Co-CEO at Datatel.

Datatel’s platform brings significant cost savings to businesses, healthcare providers, and government agencies by automating the collection of credit card information 24/7 over the phone. It also significantly reduces the risk of handling customer credit card information and help address PCI compliance.

About Datatel

Datatel delivers innovative payment software and secured voice communication solutions to help our customers become more agile, profitable, and successful.  Datatel’s Pay-By-Phone/ IVR Payments  As A Service provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.  Datatel has been providing IVR Payment as a Service and Payment automation technology to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years. Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived to a service delivery model that guarantees its customers satisfaction.

About Allegiance Merchant Services

Allegiance Merchant Services, a fast-growing provider of merchant services, equips customers with the latest payment technologies, know-how and a true commitment to helping them grow their bottom lines. The company is dedicated to earning trust through easy-to-understand statements, month-to-month agreements and unmatched personalized service. Full-service options include debit and credit card processing, electronic gift card processing, e-check, merchant cash advance programs and e-commerce solutions. The Charlotte, North Carolina-based fintech company recently celebrated 10 years in business and is poised for explosive growth.

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“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance