IVR Payments As A Service
Optimized For TrustCommerce

Automated Pay-By-Phone 24/7

DatatelPay-By-Phone and Sphere, Powered By TrustCommerce, have teamed up to provide businesses with the most robust and cost-effective way to securely and easily accept payments over the telephone 24/7 in a PCI compliant environment. DatatelPay-By-Phone seamlessly integrates to the TrustCommerce gateway for the secure processing of transactions.

DatatelPay-By-Phone removes the need for your staff to handle your sensitive credit card information while providing your customers with an effortless and secure way to make a payment 24/7 over the telephone.


  • Feature rich to meet your needs
  • Customer self-service: your customer can pay 24/7.
  • Agent assisted/transfer: Your agents to set up the customer before transferring the caller to your Datatel IVR payment line
  • Transactions flow directly to the TrustCommerce gateway for secure payment processing.
  • Maintain PCI compliance while you re-deploy your staff to work-from-home
  • Remove your live agents from collecting sensitive credit card information
  • Simple data exchange and integration to your business systems, EHR, ERP, CRM & Billing systems for policy account look-up and balance presentment
  • Handle multiple callers at the same time
  • Process payments 24/7. Workdays, evenings and weekends!
  • You can be up in running in a few days!

    Find the right IVR Payments fit for your business.

    We understand that the needs of every business are unique to them and therefore we provide you with the flexibility to choose from various version and options to meet your specific business needs.


    Select from pre-built templates with configurable options for a wide range of business applications and industries


    Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment


    Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account


    Real-time reporting and analytics


    Branding to your business with custom voice prompts using Professional Voice Talent


    Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

    With DatatelPay-By-Phone xPressRELIEF You can be up in running in days! No Term Commitment!

    We’re Here to Help

    What our clients are saying about us

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions

    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance