CryptoIVR PRO Agent Assist
for Mitel’s Contact Center Business

A PCI Compliant solution for Mitel Contact Center Business that allows your Agents to initiate secure credit card acceptance over-the-phone!

Datatel’s CryptoIVR™ PRO Agent Assist Mitel offers your customers an exceptional payment experience that’s both secure and PCI compliant. This fully integrated Mitel Contact Center Business (MiCC) solution takes all of the effort out of descoping your agents from the handling of your customer’s confidential credit card information!

  • Agents can quickly and easily initiate payments from their Mitel MiCC PS Ignite agent interface – fewer applications to switch between means greater agent productivity!
  • Customers enter all of their own credit card information privately – Your agents never handle or hear any credit card information
  • MiCC places the agent and call recording on hold during the entry of credit card details
  • Agents are re-connected to customers after their credit card entry so your business can deliver a world class customer experience!

CryptoIVR™ PRO Agent Assist provides your business the tools to deliver an exceptional customer experience and supports building any payment process that you can envision!

Key Features

  • Integrated with Mitel MiCC-B and PS Ignite for a unified agent workflow
  • PCI Compliance made easy – descopes and secures your payment process!
  • Accepts payments and stores credit cards using your own merchant account
  • APIs let you connect your CRM/ERP
  • Messaging is branded for your business
  • Text Message Payment Receipts


  • Multilanguage support
  • ACH e-check payments
  • Multiple-merchant account processing
  • Service fees/convenience fees

Mitel Requirements

  • Mitel MiCC-B 8.1 or greater
  • Mitel PS Ignite for Payments
Automated IVR Payments

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance