IVR Customer Account
Inquiry Automation

Automated Customer Account Inquiries 24/7 By Phone

Datatel’s IVR Customer Account Inquiry Automation provides your business with the ability to extend automated account inquiry functionality to your customers 24/7 over the telephone. Provide your customers with the flexibility to conduct any number of self-service account look-ups and transactions 24/7 over the telephone. Deploy as a stand alone or in conjunction with your DatatelPay-By-Phone / IVR Payments to achieve a seamless automated payment experience for your customers. Build a robust business continuity strategy by automating your customer account related inquiries over the telephone 24/7.

With Datatel’s IVR Customer Account Inquiry Automation you can:

  • Check account balances, order status, update account information, deliver account information, activate accounts, and respond to any number of account transactions requests.
  • Enable your customers to securely look-up account linked information 24/7 outside your regular business hours
  • Reduce stress on your staffing resources and make operations more efficient and responsive by not having to devote time to handling calls that can be easily automated
  • Maintain PCI and HIPAA Compliance while your staff focus on more meaningful tasks
  • Comply with industry security requirements (PCI and HIPAA)
  • Handle many concurrent calls without ever missing one – even on evenings and weekends
  • Seamlessly connect to your DatatelPay-By-Phone for 24/7 payment automation
  • End to End security with Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for secure phone transactions and payments, in a PCI Compliant environment
  • Supports flexible data exchange with your business systems

As a SaaS solution, Datatel’s IVR Customer Account Inquiry Automation module doesn’t require special hardware or software licenses for set-up – eliminating capital expenditures and dramatically reducing operational costs and deployment time. We understand how important it is to have a partner you can count on, that’s why at Datatel we are there for you every step of the way!

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance