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DatatelPay-By-Phone xPressRELIEF
IVR Payments as a Service

Process Payment By Phone 24/7 and Remain PCI Compliant

DatatelPay-By-Phone xPressRELIEF IVR Payments was designed to help you rapidly respond to changes to your business and work-force that you might have had to implement as a result of the COVID-19 Pandemic.

Datatel’s PCI Compliant IVR Payments, provides your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7, remove your employees from handling credit card information and seamlessly plugs into your existing merchant account and business systems. And, it can be up and running in just days!

DatatelPay-By-Phone xPressRELIEF, offers your customers the convenience of securely paying by phone 24/7 with their credit card or debit card while eliminating the risks that can arise from your agents/staff handling credit card information!

We understand that every business has unique needs. That’s why we offer various options to choose from to fit your business needs that are quick-to-configure, offering you rapid deployment, the highest level of payment security, and a range of options that will help you adapt!

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With DatatelPay-By-Phone:

Your customers can securely make phone payments 24/7 outside your regular business hours
You are able to reduce stress on your staffing resources and make operations more efficient and responsive by not having to devote time to handling payment-related calls.
Maintain PCI Compliance while you re-deploy your staff to work-from-home
Comply with industry security requirements (PCI and HIPAA)
You can handle many concurrent calls without ever missing a payment
Transactions flow directly into your existing merchant account without having to make any changes
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments, in a PCI Compliant environment
You can be up in running in a few days!
No Long-Term Commitments required – Month-To-Month Plans are available for as long as needed

Find the right IVR Payments fit for your business.

We understand that the needs of every business are unique to them and therefore we provide you with the flexibility to choose from various version and options to meet your specific business needs. NO Long-Term Commitments – Month-To-Month Plans

Customer Self Service

Your Customer Can Pay 24/7. Customer Self Serve Payment Call-Flow allows 24-7 Automated secure Crypto IVR Payment Processing that is fully PCI compliant
All Call Flow messaging is Customer Branded and is Professionally Recorded in English
Callers can make multiple payments on one call, enter card for each payment
Connects directly to your existing Merchant Account with no changes to processes
Allow callers to transfer back to your business after the payment transaction
Callers can Opt-in to receive SMS text transaction confirmation
Your own dedicated 800 payment number, transfer callers to it or share it with them directly, however you want
Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.

Agent Assist

You can optionally choose an Agent Assist Call-Flow, allowing your agents to set up the customer account number and payment amount before transferring the caller to your Datatel IVR Payment line
All Call Flow messaging is Customer Branded and is Professionally Recorded in English
Connects directly to your existing Merchant Account with no changes to processes
Allow callers to transfer back to your business after the payment transaction
Callers can Opt-in to receive SMS text transaction confirmation
Your own dedicated 800 payment number for your agents to transfer callers
Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.

CORE – Data Exhange

Authenticate callers with account look-ups to make reconciliation easy
Present callers with payment balances to reduce call times
Offer callers options to pay the full balance or another amount
Automate delivery of payment files and for import to your systems
Easy to configure SFTP batch-file transfer

**For real-time data exchange inquire about our PRO Editions

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates designed specifically for your business. Customer Self Service or Agent Assisted

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI and HIPAA Compliant environment

CONNECTED PAYMENTS

Connects directly to your existing Merchant Account. Implementation is quick and simple with no lengthy application processes or changes to your credit card merchant account

REPORTS

Real-time reporting of call activity

BRANDED

Branded to your business with custom voice prompts by Professional Voice Talent

MOBILE RECEIPTS

Provides callers an option to receive Text Message Payment Receipts on their cell phone

What our clients are saying about us

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance

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DatatelPay-By-Phone xPressRELIEF IVR Payments as a Service