IVR Payments For Utility Companies
PCI Compliant IVR Designed For Payments
Datatel’s CryptoIVR™ Payments Platform on the cloud provides your Utility company with the most robust and cost effective way to securely and easily process credit cards and eCheck for bill payments 24/7 over the Telephone, in a PCI Compliant environment. Removing the handing of all sensitive credit card information from your Live Agents.
Templates designed specifically for Utilities Companies; help you achieve a quick and cost effective implementation. Your customer can pay their bills by phone, while minimizing your effort and cost of achieving PCI compliance.
Designed For Utility Companies
- Removes Live agents from collecting sensitive credit card information
- Templates designed specifically for Utilities Companies, allowing for rapid implementation, in days, not weeks or months
- Live Agent Assisted and Self-Service Modules, support multiple caller touch points
- Pre-Built Connectivity to payment gateways in the US and Canada. Use your existing merchant account
- Single Payment and Tokenized Transactions
- Simple integration to your Billing systems for real-time look-up of bills #’s, statements #’s, account #’s and balance presentment to your callers
- Many more features
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
Multi-language Support
What our clients are saying about us
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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