HIPAA & PCI Compliant IVR Payments designed for Medical Practices. Get Paid Faster and Reduce Administrative Costs and Workload
Datatel’s Automated IVR Payments (Pay-By-Phone) will help your medical practice process patient bill payments 24/7 over the telephone, reduce operational costs, reduce the load on your admin/billing team and improve invoice-to-cash time, while meeting PCI and HIPAA compliance requirements.
Your patients can call you 24/7 and use their credit card to pay their bill. Its quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant.
Whether your objective is to remove your live staff from handling sensitive credit card information to comply with PCI requirements or to provide your customers with an effortless and secure way to make a payment 24/7 over the telephone by using their credit card Datatel’s Pay-By-Phone MED is the solution for your practice.
Save Money and Increase Profitability
IVR Payments (Pay-By-Phone ) can save your medical practice in excess of 70% in payment processing administrative costs. It processes bill payments days, evenings, weekends and holidays at a fraction of the cost of live staff. It does not require time off, lunch breaks or vacation time.
Reduce Stress on Your Admin and Billing Team
Takes the stress and pressure off your admin and billing team by answering every call day and night. No more deferring other important tasks in order to keep up with high volumes of payment calls. No more missed calls and the time-consuming tasks of needing to check voicemails and playing phone tag when trying to return calls.
Improve Your Practices Invoice to Cash Time
Shortens the wait time between invoicing and receiving payment by providing a fast and convenient way to make payment over the phone 24/7. Now patients who prefer to pay their bills over the phone can do so any time of the day. Get paid faster and become more profitable.
Comply with HIPAA and PCI Requirements
Eliminate the handling of sensitive patient and credit card information by your staff when taking payments by phone. Information flows directly from the patient to your credit card processor in a secure environment which helps you comply with HIPAA and PCI requirements.
Datatel’s IVR Payments Platform on the cloud provides your practice with the most robust and cost effective way to securely and easily process credit cards for bill payments 24/7 over the Telephone, in a PCI & HIPAA Compliant environment.
Feature Rich to Meet Your Practice Needs
CONFIGURABLE
Select from templates designed specifically for medical practices that meet your business needs
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI and HIPAA Compliant environment
CONNECTED
Connectivity to major payment gateways and processors. Implementation is quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant account.
SECURE DATA EXCHANGE
Secure data information exchange with your practice management systems for account look-up and payment conciliation
BRANDED
Branding to your practice with custom voice prompts using Professional Voice Talent
MOBILE PAYMENT RECEIPTS
Providing your patients with the option to receive an TXT Messaging Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Flexible payment flows to meet your practices business needs and increased patient satisfaction.
REPORTS
Real-time web reporting
LANGUAGE SUPPORT
Multi-language Support
What our clients are saying about us
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
Ryan McCullough
Marketing Manager, Aegon Direct
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