Payment Isolation for Voice AI
Deploy Voice AI in live phone payment journeys.
Without expanding PCI scope. Without transcript risk. Without compliance exposure.
If your Voice AI can hear, transcribe, or infer card data, your AI is already part of your PCI environment.
CryptoIVRTM AI AgentGuard is designed to stop this.
AgentGuard is a payment isolation layer that allows organizations to deploy conversational AI during live phone calls where payments occur, while keeping all card data completely outside AI systems.
- Voice AI delivers the experience.
- CryptoIVRTM delivers the payment.
- Compliance stays contained.
The Hidden Risk Most Teams Miss
Voice AI adoption is accelerating across customer service, billing, healthcare, utilities, and government.
What most organizations do not realize is this:
If a Voice AI system can hear, transcribe, infer, or process cardholder data in any form, it becomes part of the PCI environment.
That triggers:
- Expanded audit scope
- Increased compliance cost
- Long-term architectural lock-in
- Shared liability with AI vendors
- Difficult and defenseless audit narratives
In many cases, this exposure is discovered only after Voice AI workflows are already live.
By then, the problem is no longer tactical; it’s structural.
Why This Keeps Happening
Voice AI platforms were never designed to be payment systems.
They are built to listen, interpret, and learn, whereas payments require isolation, containment, and determinism.
Without a hard architectural boundary, Voice AI inherits payment risk by default. No policy, training, or configuration can fully undo that.
The AI AgentGuard Solution
CryptoIVRTM AI AgentGuard enforces a hard architectural separation between conversational AI and regulated payment data. Not through procedures and configuration but through system design.
CryptoIVRTM AI AgentGuard allows Voice AI to move fast, while CryptoIVRTM handles payments inside a purpose-built PCI-compliant environment.
How CryptoIVRTM AI AgentGuard Works
- Voice AI manages authentication, intent, and conversation flow
- When payment is required, AgentGuard initiates a controlled handoff
- CryptoIVRTM takes over inside a secure IVR payment environment
- The caller enters card details using DTMF
- Card data is processed and tokenized within CryptoIVRTM
- Only a payment token and transaction status are returned
- Voice AI resumes the conversation post-payment
At no point does Voice AI hear, store, transcribe, or infer cardholder data.
Why CryptoIVRTM AgentGuard Works When Others Fail
Most approaches only attempt to make Voice AI safe enough for payments, but CryptoIVRTM AI AgentGuard removes AI from the payment flow entirely.
With CryptoIVRTM AI AgentGuard there are:
- No shared audio streams
- No shared transcripts
- No inferred or derived data exposure
- No fragile procedural controls
- No ambiguous compliance interpretations
Payment isolation is enforced by architecture, not trust.
Core Capabilities
Payment Isolation by Design
CryptoIVRTM AI AgentGuard acts as a structural boundary between Voice AI and card data. No overlap. No leakage.
Secure IVR Payment Capture
DTMF-based payment entry inside a PCI-compliant IVR environment.
De-Risk Your Voice AI Environment
Connect with our team to review how AI AgentGuard removes PCI exposure from AI-driven payment calls.
We’re Here to Help.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”