Medical Practices Can Significantly Improve Security and Cut Costs with Automated Pay-By-Phone and Payment Reminders

In today’s competitive and interconnected world, companies and organizations really have no choice in terms of offering ever more enhanced forms of customer service if they wish to stay ahead of the game (or just not fall too far behind…) and medical practices are no exception.

Patients want to be able to do tasks like paying bills at the time of THEIR choosing. However, in an age when we are subjected to regular news reports of serious data breaches at places like Facebook, Equifax as well as many well-known institutions people feel that they have genuine cause for concern about the security of the information we frequently are required to provide when paying bills such as our credit cards.

Today more than ever it is important for your patients to know that their personal information is being protected. You can protect your patients credit card information by implementing automated Pay-By-Phone technology (IVR Payments) which removes your staff from handling sensitive information. This enables you to enhance your practice’s level of security and help you achieve PCI compliance. Though it sounds as if it is something complicated and expensive, it is really neither of these. In fact, when you improve security, you significantly improve your bottom line as well.

First off, you will reduce operational costs by shifting tasks from paid staff to an automated process. When you enable your patients to pay their bills at times that are outside your normal hours of operation you not only enhance their satisfaction with the services you provide you reduce the time between invoicing and receiving payment. It enables your practice to handle any number of concurrent payment calls which allows your practice to implement automated payment reminder processes without incurring any additional staffing costs. Studies have shown that more than 1/3 of patients choose to make payments either after hours or on weekends. By having your staff no longer having to handle credit card payments you free them up from having perform time consuming tasks such as listening to voicemails and call backs to obtain payment information. This also cuts down on the possibility of errors occurring. Many have seen their payment handling operating costs go down by as much as 70%. This translates in to thousands of dollars in savings.

Another key cost saving is harder to quantify because it’s based on the potential of what if there is a data breach? Make no mistake, when data breaches do occur, they are VERY expensive, detrimental to the business and its customers. However, set aside for a moment the costs directly related to the breach itself. When your patients hear that this has occurred how many might just decide they should find another healthcare provider? Businesses will often lose 40% of their customers after a breach occurs. In addition to this potential for lost revenue that will need to be made up there are often fines to pay, extensive audits that need to be done, legal costs, repairs, and so on.

At Datatel, we help healthcare providers automated and secure payment transactions that take place over the telephone. Our Automated Pay-By-Phone and Payment Reminder services are comprehensive, cost-effective, and simple to implement and maintain, and will save you thousands in operational costs.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance