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IVR Customer Account
Inquiry Automation

Automated Customer Account Inquiries 24/7 By Phone

Datatel’s IVR Customer Account Inquiry Automation provides your business with the ability to extend automated account inquiry functionality to your customers 24/7 over the telephone. Provide your customers with the flexibility to conduct any number of self-service account look-ups and transactions 24/7 over the telephone. Deploy as a stand alone or in conjunction with your DatatelPay-By-Phone / IVR Payments to achieve a seamless automated payment experience for your customers. Build a robust business continuity strategy by automating your customer account related inquiries over the telephone 24/7.

With Datatel’s IVR Customer Account Inquiry Automation you can:

  • Check account balances, order status, update account information, deliver account information, activate accounts, and respond to any number of account transactions requests.
  • Enable your customers to securely look-up account linked information 24/7 outside your regular business hours
  • Reduce stress on your staffing resources and make operations more efficient and responsive by not having to devote time to handling calls that can be easily automated
  • Maintain PCI and HIPAA Compliance while your staff focus on more meaningful tasks
  • Comply with industry security requirements (PCI and HIPAA)
  • Handle many concurrent calls without ever missing one - even on evenings and weekends
  • Seamlessly connect to your DatatelPay-By-Phone for 24/7 payment automation
  • End to End security with Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for secure phone transactions and payments, in a PCI Compliant environment
  • Supports flexible data exchange with your business systems

As a SaaS solution, Datatel’s IVR Customer Account Inquiry Automation module doesn’t require special hardware or software licenses for set-up - eliminating capital expenditures and dramatically reducing operational costs and deployment time. We understand how important it is to have a partner you can count on, that’s why at Datatel we are there for you every step of the way!

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What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life