Entrust your IVR project and IVR hosting to a team of experts, with more than 20 years of experience, who have delivered 1000’s of successful projects while provide 24/7 on-going support.
The success of your IVR project is our # 1 priority; we guarantee your full satisfaction.
If you cannot settle for anything less than the highest level of service, access to the most experienced industry professionals, and around the clock support, you have reached the right place.
If you want to ensure that your project is flawlessly executed and your investment protected, you need access to the right resources, a team of experts who take responsibility for around the clock service, and a flawless technology infrastructure.
Your investment will be protected by entrusting your IVR project to a team of experts with more than 20 years of experience. These are experts who have executed 1000s of successful projects and who support 100s of client applications every day.
Here is how we can help you be successful on your IVR project:
- We will work jointly with your business and IT team to achieve the desired business and technical objectives
- We will manage and execute all aspects of your IVR project including: planning, development, testing, and implementation of your IVR application (We take the time to understand your specific business requirements and tailor your application to those requirements)
- We will be fully responsible for maintaining and updating the entire IVR hosting, telecom, software, and hardware infrastructure
- We will be your single point of contact for IVR implementation and support (You will have access to all the necessary resources and experts to meet your objectives – on time and on budget)
- You will have 24/7 dedicated support (When you need it you will have access to an expert who has an in-depth understanding of your specific application)
Our team of professionals is available to assist you around the clock. We will host your application(s) in the most robust and scalable IVR environment, provide you with dedicated application support (by engineers who have a complete understanding of your specific application), provide you with personalized service (you will have a dedicated account representative), and most importantly, we take an interest in the success of your business.
We’re Here to Help
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”