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IVR Payments As A Service
Optimized For TrustCommerce

Automated Pay-By-Phone 24/7

DatatelPay-By-Phone and Sphere, Powered By TrustCommerce, have teamed up to provide businesses with the most robust and cost-effective way to securely and easily accept payments over the telephone 24/7 in a PCI compliant environment. DatatelPay-By-Phone seamlessly integrates to the TrustCommerce gateway for the secure processing of transactions.

DatatelPay-By-Phone removes the need for your staff to handle your sensitive credit card information while providing your customers with an effortless and secure way to make a payment 24/7 over the telephone.

DatatelPay-By-Phone:

  • Feature rich to meet your needs
  • Customer self-service: your customer can pay 24/7.
  • Agent assisted/transfer: Your agents to set up the customer before transferring the caller to your Datatel IVR payment line
  • Transactions flow directly to the TrustCommerce gateway for secure payment processing.
  • Maintain PCI compliance while you re-deploy your staff to work-from-home
  • Remove your live agents from collecting sensitive credit card information
  • Simple data exchange and integration to your business systems, EHR, ERP, CRM & Billing systems for policy account look-up and balance presentment
  • Handle multiple callers at the same time
  • Process payments 24/7. Workdays, evenings and weekends!
  • You can be up in running in a few days!

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Find the right IVR Payments fit for your business.

We understand that the needs of every business are unique to them and therefore we provide you with the flexibility to choose from various version and options to meet your specific business needs.

Configurable

CONFIGURABLE

Select from pre-built templates designed specifically for your business. Customer Self Service or Agent Assisted

Secure

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI and HIPAA Compliant environment

Branded

CONNECTED PAYMENTS

Connects directly to your existing Merchant Account. Implementation is quick and simple with no lengthy application processes or changes to your credit card merchant account

Sms Receipts

REPORTS

Real-time reporting of call activity

Reports

BRANDED

Branded to your business with custom voice prompts by Professional Voice Talent

Language Support

MOBILE RECEIPTS

Provides callers an option to receive Text Message Payment Receipts on their cell phone

With DatatelPay-By-Phone xPressRELIEF You can be up in running in days! No Term Commitment!

We’re Here to Help

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What our clients are saying about us

“We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell
VP, Customer Services Operations, Standard Life

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