DatatelPay-By-Phone xPressRELIEF
IVR Payments as a Service
Process Payment By Phone 24/7 and Remain PCI Compliant
With DatatelPay-By-Phone:
- Your customers can securely make phone payments 24/7 outside your regular business hours
- You are able to reduce stress on your staffing resources and make operations more efficient and responsive by not having to devote time to handling payment-related calls.
- Maintain PCI Compliance while you re-deploy your staff to
work-from-home
- Comply with industry security requirements (PCI and HIPAA)
- You can handle many concurrent calls without ever missing a payment
- Transactions flow directly into your existing merchant account without having to make any changes
- Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments, in a PCI Compliant environment
- You can be up in running in a few days!
- No Long-Term Commitments required – Month-To-Month Plans are available for as long as needed
Find the right IVR Payments fit for your business.
We understand that the needs of every business are unique to them and therefore we provide you with the flexibility to choose from various version and options to meet your specific business needs. NO Long-Term Commitments – Month-To-Month Plans
Customer Self Service
- Your Customer Can Pay 24/7. Customer Self Serve Payment Call-Flow allows 24-7 Automated secure Crypto IVR Payment Processing that is fully PCI compliant
- All Call Flow messaging is Customer Branded and is Professionally Recorded in English
- Callers can make multiple payments on one call, enter card for each payment
- Connects directly to your existing Merchant Account with no changes to processes
- Allow callers to transfer back to your business after the payment transaction
- Callers can Opt-in to receive SMS text transaction confirmation
- Your own dedicated 800 payment number, transfer callers to it or share it with them directly, however you want
- Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.
Agent Assist
- You can optionally choose an Agent Assist Call-Flow, allowing your agents to set up the customer account number and payment amount before transferring the caller to your Datatel IVR Payment line
- All Call Flow messaging is Customer Branded and is Professionally Recorded in English
- Connects directly to your existing Merchant Account with no changes to processes
- Allow callers to transfer back to your business after the payment transaction
- Callers can Opt-in to receive SMS text transaction confirmation
- Your own dedicated 800 payment number for your agents to transfer callers
- Simple set-up process, using a self-guided workbook, is supported by our implementation team. All technical work is completed by us.
CORE – Data Exhange
- Authenticate callers with account look-ups to make reconciliation easy
- Present callers with payment balances to reduce call times
- Offer callers options to pay the full balance or another amount
- Automate delivery of payment files and for import to your systems
- Easy to configure SFTP batch-file transfer
**For real-time data exchange inquire about our
PRO Editions
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates designed specifically for your business. Customer Self Service or Agent Assisted
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI and HIPAA Compliant environment
CONNECTED PAYMENTS
Connects directly to your existing Merchant Account. Implementation is quick and simple with no lengthy application processes or changes to your credit card merchant account
REPORTS
Real-time reporting of call activity
BRANDED
Branded to your business with custom voice prompts by Professional Voice Talent
MOBILE RECEIPTS
Provides callers an option to receive Text Message Payment Receipts on their cell phone
What our clients are saying about us
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
Bob Griffin
VP of Operations, MedA/Rx
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