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IVR Payments For Utility Companies

PCI Compliant IVR Designed For Payments

Datatel’s CryptoIVR™ Payments Platform on the cloud provides your Utility company with the most robust and cost effective way to securely and easily process credit cards and eCheck for bill payments 24/7 over the Telephone, in a PCI Compliant environment. Removing the handing of all sensitive credit card information from your Live Agents.

Templates designed specifically for Utilities Companies; help you achieve a quick and cost effective implementation. Your customer can pay their bills by phone, while minimizing your effort and cost of achieving PCI compliance.

Designed For Utility Companies

Removes Live agents from collecting sensitive credit card information
Templates designed specifically for Utilities Companies, allowing for rapid implementation, in days, not weeks or months
Live Agent Assisted and Self-Service Modules, support multiple caller touch points
Pre-Built Connectivity to payment gateways in the US and Canada. Use your existing merchant account
Single Payment and Tokenized Transactions
Simple integration to your Billing systems for real-time look-up of bills #’s, statements #’s, account #’s and balance presentment to your callers
Many more features

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

REPORTS

Real-time reporting and analytics

LANGUAGE SUPPORT

Multi-language Support

What our clients are saying about us

“We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell
VP, Customer Services Operations, Standard Life

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