IVR Payments For Utility Companies

PCI Compliant IVR Designed For Payments

Datatel’s CryptoIVR™ Payments Platform on the cloud provides your Utility company with the most robust and cost effective way to securely and easily process credit cards and eCheck for bill payments 24/7 over the Telephone, in a PCI Compliant environment. Removing the handing of all sensitive credit card information from your Live Agents.

Templates designed specifically for Utilities Companies; help you achieve a quick and cost effective implementation. Your customer can pay their bills by phone, while minimizing your effort and cost of achieving PCI compliance.

Designed For Utility Companies

  • Removes Live agents from collecting sensitive credit card information
  • Templates designed specifically for Utilities Companies, allowing for rapid implementation, in days, not weeks or months
  • Live Agent Assisted and Self-Service Modules, support multiple caller touch points
  • Pre-Built Connectivity to payment gateways in the US and Canada. Use your existing merchant account
  • Single Payment and Tokenized Transactions
  • Simple integration to your Billing systems for real-time look-up of bills #’s, statements #’s, account #’s and balance presentment to your callers
  • Many more features

Feature Rich to Meet Your Needs

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment

CONNECTED

Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account

INTEGRATED

Simple to implement API for real-time exchange of information with your accounting and CRM systems

BRANDED

Branding to your business with custom voice prompts using Professional Voice Talent

SMS RECEIPTS

Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone

PAYMENT FLOWS

Agent Assisted & Self Service IVR Payment call flows

REPORTS

Real-time reporting and analytics

LANGUAGE SUPPORT

Multi-language Support

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance