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Solutions

Leading the Way in IVR Payments and Payment Technology for Over 20 Years.

We understand how important it is to have a partner you can count on. That’s why Datatel is there for you every step of the way, ensuring the success of your payment and communication automation Implementations!

Taking a solutions approach, Datatel’s applies best practices and draws from 100’s of existing application models to deliver a solution that meets your specific business requirements on time and on budget.

Payment & Payment Acceleration Solutions

IVR Payments: 24/7 Self Service - IVR Payments; Agent Assist - IVR Payments; CryptoIVR PRO Agent Assist for Mitel MiCC-B

Automation & Data Services: FinGear - Credit Card Token Migration as A Service; Intelligent EFT Payment Acceptance; EFT Payments Suite

Online Payments: WebPay xPress; PaymentLinks; Power Payment Links for Chat Agents; TXT 2 Pay; Curb&Go - Curbside Pick-up

Payment Communication: Payment Reminders + Payment Links; Payment Reminders - Voice & TXT Msg; Automated Payment Reminders for Cerner EHR; Customer Account Inquiries

Customer & Employee Engagement Solutions

Surveys: Call Center Surveys; Customer Surveys; Customer Satisfaction Phone Surveys; Employee Surveys; Healthcare Surveys; Market Research Surveys

Reminders: Alerts and Notifications (Outbound); Appointment Reminders
Employee Tracking: Field Employee Reporting; Field Employee Tracking & Safety

What our clients are saying about us

“We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell
VP, Customer Services Operations, Standard Life

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