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		<title>Datatel Payment Technologies</title>
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		<description>PCI Compliance for customer-service-managers and why it matters !</description>
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		<copyright>© 2025 Datatel Payment Technologies</copyright>
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		<itunes:author>Datatel Payment Technologies</itunes:author>
		<itunes:summary>PCI Compliance for customer-service-managers and why it matters !</itunes:summary>
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			<itunes:name>Datatel Payment Technologies</itunes:name>
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						<googleplay:description>PCI Compliance for customer-service-managers and why it matters !</googleplay:description>
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<item>
	<title>Call Deflection with Purpose How IVR Payments Reduce Volume Without Reducing Service </title>
	<link>https://www.datatel-systems.com/podcast/call-deflection-with-purpose/</link>
	<pubDate>Tue, 12 Aug 2025 20:46:47 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=6624</guid>
	<description><![CDATA[This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.]]></description>
	<itunes:subtitle><![CDATA[This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pres]]></itunes:subtitle>
	<content:encoded><![CDATA[This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.]]></content:encoded>
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	<itunes:summary><![CDATA[This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.]]></itunes:summary>
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	<itunes:duration>13:47</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>A Smarter, Safer Path to Phone Payment Transactions &#8211; IVR Payments</title>
	<link>https://www.datatel-systems.com/podcast/a-smarter-safer-path-to-phone-payment-transactions-ivr-payments/</link>
	<pubDate>Thu, 17 Jul 2025 13:58:28 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=6463</guid>
	<description><![CDATA[Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.]]></description>
	<itunes:subtitle><![CDATA[Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.]]></itunes:subtitle>
	<content:encoded><![CDATA[Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.]]></content:encoded>
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	<itunes:summary><![CDATA[Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.]]></itunes:summary>
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	<itunes:duration>14:29</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>When Risk Hits the Ledger &#8211; Why CFOs Can’t Look Away From Cybersecurity</title>
	<link>https://www.datatel-systems.com/podcast/when-risk-hits-the-ledger-why-cfos-cant-look-away-from-cybersecurity/</link>
	<pubDate>Fri, 13 Jun 2025 16:33:35 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=6331</guid>
	<description><![CDATA[In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it reveals a more sobering truth: today's cyber incidents are financial crises in disguise. The episode offers a path forward, urging CFOs to lead the risk dialogue, rethink vendor oversight, and form powerful new alliances with CISOs. Because in an era where a single password can topple a quarter’s financials, the smartest finance leaders are no longer sideline observers they’re architects of resilience.

Essential listening for CFOs, risk managers, and board members navigating the high-stakes intersection of finance and cybersecurity.]]></description>
	<itunes:subtitle><![CDATA[In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it ]]></itunes:subtitle>
	<content:encoded><![CDATA[In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it reveals a more sobering truth: today's cyber incidents are financial crises in disguise. The episode offers a path forward, urging CFOs to lead the risk dialogue, rethink vendor oversight, and form powerful new alliances with CISOs. Because in an era where a single password can topple a quarter’s financials, the smartest finance leaders are no longer sideline observers they’re architects of resilience.

Essential listening for CFOs, risk managers, and board members navigating the high-stakes intersection of finance and cybersecurity.]]></content:encoded>
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	<itunes:summary><![CDATA[In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it reveals a more sobering truth: today's cyber incidents are financial crises in disguise. The episode offers a path forward, urging CFOs to lead the risk dialogue, rethink vendor oversight, and form powerful new alliances with CISOs. Because in an era where a single password can topple a quarter’s financials, the smartest finance leaders are no longer sideline observers they’re architects of resilience.

Essential listening for CFOs, risk managers, and board members navigating the high-stakes intersection of finance and cybersecurity.]]></itunes:summary>
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	<itunes:duration>14:19</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it reveals a more sobering truth: today's cyber incidents are financial crises in disguise. The episode offers a path forward, urging CFOs to lead the risk dialogue, rethink vendor oversight, and form powerful new alliances with CISOs. Because in an era where a single password can topple a quarter’s financials, the smartest finance leaders are no longer sideline observers they’re architects of resilience.

Essential listening for CFOs, risk managers, and board members navigating the high-stakes intersection of finance and cybersecurity.]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Source Defense Client-Side Security</title>
	<link>https://www.datatel-systems.com/podcast/source-defense-client-side-security/</link>
	<pubDate>Sat, 03 May 2025 20:31:10 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=6033</guid>
	<description><![CDATA[]]></description>
	<itunes:subtitle><![CDATA[]]></itunes:subtitle>
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	<itunes:summary><![CDATA[]]></itunes:summary>
	<itunes:image href="https://www.datatel-systems.com/wp-content/uploads/2025/05/podcast.jpg"></itunes:image>
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		<title>Source Defense Client-Side Security</title>
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	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>8:52</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[]]></googleplay:description>
	<googleplay:image href="https://www.datatel-systems.com/wp-content/uploads/2025/05/podcast.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>Rethinking How You Handle Payments by Phone</title>
	<link>https://www.datatel-systems.com/podcast/rethinking-how-you-handle-payments-by-phone/</link>
	<pubDate>Thu, 17 Apr 2025 01:25:30 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5894</guid>
	<description><![CDATA[Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction  [...]]]></description>
	<itunes:subtitle><![CDATA[Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal]]></itunes:subtitle>
	<content:encoded><![CDATA[Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction  [...]]]></content:encoded>
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	<itunes:summary><![CDATA[Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction  [...]]]></itunes:summary>
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	<itunes:block>no</itunes:block>
	<itunes:duration>11:44</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction  [...]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>CryptoIVR and Guidewire &#8211; Secure Insurance Payments</title>
	<link>https://www.datatel-systems.com/podcast/cryptoivr-and-guidewire-secure-insurance-payments/</link>
	<pubDate>Tue, 01 Apr 2025 12:30:38 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5877</guid>
	<description><![CDATA[In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing  [...]]]></description>
	<itunes:subtitle><![CDATA[In this episode, we explore how Datatels CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform f]]></itunes:subtitle>
	<content:encoded><![CDATA[In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing  [...]]]></content:encoded>
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	<itunes:summary><![CDATA[In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing  [...]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>11:37</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing  [...]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Secure and Efficient IVR Payment Solutions</title>
	<link>https://www.datatel-systems.com/podcast/secure-and-efficient-ivr-payment-solutions/</link>
	<pubDate>Fri, 21 Mar 2025 15:19:38 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5781</guid>
	<description><![CDATA[Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.]]></description>
	<itunes:subtitle><![CDATA[Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.]]></itunes:subtitle>
	<content:encoded><![CDATA[Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.]]></content:encoded>
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	<itunes:summary><![CDATA[Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>11:16</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Modernizing Insurance Broker Payments for Enhanced Security</title>
	<link>https://www.datatel-systems.com/podcast/modernizing-insurance-broker-payments-for-enhanced-security/</link>
	<pubDate>Wed, 12 Mar 2025 11:28:44 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5680</guid>
	<description><![CDATA[Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple  [...]]]></description>
	<itunes:subtitle><![CDATA[Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with ]]></itunes:subtitle>
	<content:encoded><![CDATA[Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple  [...]]]></content:encoded>
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	<itunes:summary><![CDATA[Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple  [...]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>6:44</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple  [...]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>CryptoIVR and Authorize.net: Secure IVR Payments</title>
	<link>https://www.datatel-systems.com/podcast/cryptoivr-and-authorize-net-secure-ivr-payments/</link>
	<pubDate>Wed, 12 Mar 2025 10:45:58 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5677</guid>
	<description><![CDATA[]]></description>
	<itunes:subtitle><![CDATA[]]></itunes:subtitle>
	<content:encoded><![CDATA[]]></content:encoded>
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	<itunes:summary><![CDATA[]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>yes</itunes:block>
	<itunes:duration>6:16</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>yes</googleplay:block>
</item>

<item>
	<title>PCI Compliance for Customer Service Managers: Why It Matters and How to Simplify It with IVR Payments</title>
	<link>https://www.datatel-systems.com/podcast/pci-compliance-for-customer-service-managers-why-it-matters-and-how-to-simplify-it-with-ivr-payments/</link>
	<pubDate>Tue, 11 Mar 2025 20:25:07 +0000</pubDate>
	<dc:creator><![CDATA[Datatel Payment Technologies]]></dc:creator>
	<guid isPermaLink="false">https://www.datatel-systems.com/?post_type=podcast&#038;p=5674</guid>
	<description><![CDATA[Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join  [...]]]></description>
	<itunes:subtitle><![CDATA[Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers an]]></itunes:subtitle>
	<content:encoded><![CDATA[Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join  [...]]]></content:encoded>
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	<itunes:summary><![CDATA[Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join  [...]]]></itunes:summary>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>21:10</itunes:duration>
	<itunes:author><![CDATA[Datatel Payment Technologies]]></itunes:author>	<googleplay:description><![CDATA[Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join  [...]]]></googleplay:description>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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