Talk to a Specialist

News Release

Datatel Announces IVR Payment Solutions Designed Specifically for Medical Billing and RCM Companies

January 8, 2019 Datatel Communications Inc., a leader in IVR Payments today announced Datatel’s suite of Pay-By-Phone solutions designed specifically for Medical Billing and RCM companies.

Datatel’s Automated IVR Payments (Pay-By-Phone) enables Medical Billing and RCM companies to process patient bill payments 24/7 over the telephone, reduce operational costs, ease the workload on staff and speed up invoice-to-cash time, all the while meeting PCI and HIPAA compliance requirements.

Datatel’s CryptoIVR has been powering phone-based payments for over 10 years. Datatel recognizes that Medical Billing and RCM companies have unique requirements and as such offer crafted features that are specifically designed for this business vertical. For example, Dynamic Merchant Account routing allows Medical Billing and RCM companies to process payments for multiple clients from one single Pay-By-Phone portal directing payment processing to client specific merchant accounts based on caller (patient) specific account information. In addition, Datatels CryptoIVR provides flexible data exchange with back end systems by leveraging real-time API’s or traditional SFTP batch file transfer.

The use of automated Pay-By-Phone helps companies to meet PCI and HIPAA requirements by removing live staff from handling sensitive credit card data, ensuring all payment transactions are transmitted through encrypted channels and patient data is protected by employing the highest security standards at all times.

We are committed to provide Medical Billing and RCM companies with IVR Payment / Pay-By-Phone solutions that meet their unique business requirements said Barnard Crespi, Datatel’s Co-CEO

About Datatel

Datatel delivers innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.

Datatel’s Pay-By-Phone / IVR Payments SaaS Platform provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions on the cloud to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years.

Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived to a service delivery model that guarantees its customers satisfaction