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New Guide Helps Organizations Successfully Implement IVR Payments to help with PCI Compliance and Build A Robust Business Continuity Strategy

The guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over 10 key areas to help teams accelerate their implementation.

Miami, Florida / Toronto, Ontario (September 9, 2020) Datatel Communications Inc. / Datatel Inc. in Canada, the IVR payments company, today announced a guide that helps organizations successfully implement automated IVR Payment technology that will enable them to accept payments and store cards from customers 24/7 over the telephone, remove live agents from handling credit card information and help them meet PCI compliance requirements. The guide was developed by IVR Payment experts to provide organizations with all the important information they will need to achieve a smooth and successful IVR Payment implementation

IVR Payments (Interactive Voice Response) also known as Pay-By-Phone is a technology used by organizations to enable their customers to make payment for bills, fees, contributions, and so on over the telephone by interacting with an automated system. They are also able to store credit cards for future use and process eCheck payments over the telephone. For many types of organizations, it helps them address the numerous security requirements mandated by the PCI Security Standards Council as well as build a robust business continuity strategy.

For most organizations, an IVR Payments implementation is a new experience that often necessitates investing a great deal of time researching and learning the basics. Even though it does not need to involve a great deal of effort, a first implementation for many organizations comes with a steep learning curve.

Titled, IVR Payments Simplified: A Complete Guide for a Successful IVR Payments Implementation this Guide provides an overview of IVR Payments and provides a detailed Needs Identification questionnaire with over ten (10) key areas to help teams accelerate their implementation.

With the significant adoption of IVR Payments as a key component of an omni-channel payment strategy, it is more important than ever for organizations to acquire the knowledge and tools for a successful and rapid implementation said Barnard Crespi, Co-CEO for Datatel We believe that organizations need to be prepared to leverage its adoption.

To download a complimentary copy of the Guide, visit IVR Payments Guide

About Datatel

Twenty-four years ago we launched Datatel with the vision to deliver innovative payment software and secure voice communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers&rsquo satisfaction.