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News Release

Datatel Announces Strategic Alignment with Sphere to Help Businesses and Organizations Cope with COVID-19 Staff Disruptions and Facilitate 24/7 IVR Payments

May 25, 2020

Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone, today announced a collaboration with Sphere, powered by TrustCommerce. Together they will be formulating solutions designed to help healthcare providers rapidly and cost effectively deploy Pay-By-Phone solutions as a means of responding effectively to disruptions caused by the COVID-19 pandemic.

COVID-19 has dramatically impacted healthcare provider’s ability to respond to its patient phone inquiries, handle payment calls and maintain PCI compliance and data security. An increasing number of healthcare providers’ employees are working from home, potentially seriously compromising patient service and payment security, due to the on-the-fly re-architecture of business and security processes that today’s rapidly changing developments. DatatelPay-By-Phone xPress-RELIEF, integrated to the Sphere technology platform, provides healthcare providers with a wide array of IVR Payments options. These include 24/7 patient self-service phone payments and agent assisted for those healthcare providers that still require the involvement of an agent/staff member in the patient engagement process.

Among the many advantages are:

  • Patients can securely make payments by phone 24/7
  • Works with staff that are being re-deployed to work from home
  • Seamlessly integrated to the Sphere Payment Platform
  • Complies with industry security standards (PCI and HIPAA)
  • Handles many concurrent calls without ever missing a payment
  • And many more

Transactions flow seamlessly through the Sphere’s technology platform for secure processing.

Our collaboration with Sphere builds on our capabilities to help healthcare providers rapidly responding to changes in their business operations due to disruptions caused by COVID-19. We provide superior solutions to optimize their revenue life cycle management across their voice channels, according to Barnard Crespi, Co-CEO at Datatel. It is our goal to ensure clients are equipped to respond quickly and efficiently in this rapidly evolving times.

About Datatel

Twenty-four years ago we launched Datatel with the vision to deliver innovative payment software and secure voice communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

About Sphere

Sphere, powered by TrustCommerce, is a software and financial technology company providing integrated solutions that reduce friction and facilitate better and more secure commercial interactions with customers in specialized verticals markets, primarily healthcare, non-profit, transportation and education.