Talk To An IVR Professional

News Release

Datatel Announces New Telephone Payment Features To Help Call Centers With PCI Compliance

Miami and Toronto (November 9, 2010), Datatel Communications Inc., a leader in Hosted, Interactive Voice Response (IVR) solutions for telephone payment processing, announced today it has released a suite of new features that will help small to mid-size call centers quickly adopt its PCI Ready, Hosted IVR Payment Gateway, with minimal effort.

As a Hosted Solution, Datatel provides Call Centers with the key components to process credit card payments, while meeting PCI compliance requirements. The solutions are designed to be deployed in days, with minimal technical effort.

The new features include a web based agent interface, which allows the CSR to push order and amount information through a web form directly to the IVR Payment gateway, eliminating the need for telephony integration and lengthy implementation times. Credit Card information is entered exclusively by the customer, once they are disconnected from the agent and matched to the order information inputted by the agent.

For sophisticated call centers, Datatel offers a telephony/API integration approach, which can be customized to meet unique business requirements.

Datatel is committed to helping call centers, with the difficult task of meeting PCI compliance requirements by providing innovative telephone payment applications, with secure connectivity to credit card processors said Barnard Crespi, Datatel’s CEO.

Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.

About Datatel Communications
Datatel helps businesses and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit

Media Contact:
Barnard Crespi
800-831-6660 x251

Contact Datatel
Phone: 800.831.6660
Sales Inquiries
Request More Info

Copyright© 1996 - 2000 Datatel Communications Inc (USA)/ Datatel Inc (Canada). All rights reserved.

Whether you require an IVR hosting service provider, an IVR survey tool or IVR service development we can assist you. We are an IVR hosting service provider, providing IVR applications and survey outsourcing. Whether IVR for credit card applications, IVR for contests/sweepstakes, knowledge testing or market research we provide IVR hosting services that work for your business. IVR Account Inquiry Systems, IVR Credit Card Activations, IVR Contests and Sweepstakes, IVR Corporate Voice Portals, IVR Customer Surveys, IVR Dealer/Store Locators, Employee Reward Retention, Recruiting and Screening, Employee Surveys, Event Registration, Market Research Surveys, Product Ordering, Medical Surveys, Outbound Lead Gen, Alert Notifications