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TeleLead IVR

Sales Lead Acquisition & Processing

The Lead Capture Suite utilizes automated in-bound and outbound calling to acquire and process sales leads in response to promotions and advertising.

Datatel's TeleLead delivers an Interactive Voice Response (IVR) Service Solution to successfully execute and manage sales lead generation initiatives for a number of verticals including: Financial Services, Insurance, Real Estate and Automotive - both Retail and Manufacturers. TeleLead further supports a wide range of lead generation opportunities including: direct ad response, direct mail, targeted media broadcasts and others.


  • Custom Call Flows and Scripts to meet any business requirement.
  • Automates lead processing over the phone 24/7
  • Real-time PIN generation for direct mail campaigns
  • Real-time data exchange with clients database via open standard http post/xml
  • Intragrates in to 3rd party fulfillment and mail services via open standard http post/xml
  • Real time data extraction, via a web based reporting utility
  • Supports batch processing and FTP data transfers
  • Web Based Lead Management Interface, e-mail push, open standard integration API (http/xml)
  • Web Based transcription tools for open ended question transcriptions
  • Web Based real-time reporting

Key Features:

Custom Call Flows and Scripts:
TeleLead can be tailored to any lead generation requirement, across a multitude of industry verticals, including: Financial Services, Insurance, Real Estate and Automotive - both Retail and Manufacturers. From start to finish Datatel will provide you with the IVR services to meet your objectives. As a full service IVR Application Service Provider, Datatel will provide you with on-going support to optimize your lead generation activities.

Real-Time PIN Generation
Designed specifically for direct mail campaigns, TeleLeads PIN generator/upload allows you to assign a unique PIN to every piece of mail. This utility is a perfect fit with targeted mail. When receiving a call, TeleLead performs a real-time look-up and triggers a lead report in real-time, through one of the various methods available (Web Lead Management Interface, e-mail push or open standard integration API).

Web Lead Management, E-mail Push and Open Standard API (HTTP/XML)
TeleLead offers many ways to receive leads depending on your specific business and technology requirements.

Datatel's Web Lead Management tools provide a stand alone environment for lead management, where the client does not wish to invest in technology infrastructure.

Open Standard API, allows TeleLead to post leads to the client's databases in real-time, utilizing web services (http/xml) to exchange information in real-time. This method is ideal for organizations that have deployed broad spectrum lead management systems and wish to maximize the return on their investment.

As a Hosted solution Datatel's TeleLead Suite doesn't require special hardware or software licenses for set-up - eliminating capital expenditures and dramatically reducing operational costs and deployment time.

Contact Datatel
Phone: 800.831.6660
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From Our Clients
"I want to command you and your team at Datatel on the job just completed for Tele-Response Center.
The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice.
Thanks again for your assistance getting this project off the ground so smoothly."
Joe Grossman
Sr. Vice President
121 Direct Response

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