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Outbound IVR

Datatel delivers ALL the services that your business will require for a successful Outbound IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, and Management Services

As a full service IVR provider Datatel offers organizations a wide range of Outbound Calling Services and Applications to fit their specific business requirements, including:

  • Customer/Consumer Surveys
  • Event Time & Place Notification
  • Marketing Notifications
  • Payment Reminder & Collections
  • Prescription Re-fill Notification
  • Medication Reminders
  • Service Outage Notification
  • Service Visit Scheduling and Confirmation

To best fit the business requirements of our clients we offer outbound IVR calling in two service levels.

Managed Broadcasts:

Start to finish, Datatel provides strategic and logistical support, whereby the client supplies the recipient list and the content to be delivered to those recipients. Datatel will ensure that your message is delivered on schedule, and on budget.

On-Demand Outbound Calling:

This service level allows organizations to initiate outbound calls from their in-house systems, by connecting to an interface provided by Datatel over the internet. Calls can be initiated in real-time or scheduled for later delivery.
  • Reaches recipients quickly and cost-effectively
  • Delivers interactive content, tailored to the recipients
  • Simple batch processing for call scheduling, as well as secure interface with customer management systems, for real-time calls (HTTP/XML support)
  • Supports Call Transfer requirements
  • Real-time reports via Web interface

Contact Datatel
Phone: 800.831.6660
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From Our Clients
"I want to command you and your team at Datatel on the job just completed for Tele-Response Center.
The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice.
Thanks again for your assistance getting this project off the ground so smoothly."
Joe Grossman
Sr. Vice President
121 Direct Response

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