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Solutions

Leading the Way in IVR Payments and Payment Technology for Over 20 Years.

We understand how important it is to have a partner you can count on. That’s why Datatel is there for you every step of the way, ensuring the success of your payment and communication automation Implementations!

Taking a solutions approach, Datatel’s applies best practices and draws from 100’s of existing application models to deliver a solution that meets your specific business requirements on time and on budget.

Payment & Payment Acceleration Solutions

IVR Payments: 24/7 Self Service - IVR Payments; Agent Assist - IVR Payments; CryptoIVR PRO Agent Assist for Mitel MiCC-B

Automation & Data Services: FinGear - Credit Card Token Migration as A Service; Intelligent EFT Payment Acceptance; EFT Payments Suite

Online Payments: WebPay xPress; PaymentLinks; Power Payment Links for Chat Agents; TXT 2 Pay; Curb&Go - Curbside Pick-up

Payment Communication: Payment Reminders + Payment Links; Payment Reminders - Voice & TXT Msg; Automated Payment Reminders for Cerner EHR; Customer Account Inquiries

Customer & Employee Engagement Solutions

Surveys: Call Center Surveys; Customer Surveys; Customer Satisfaction Phone Surveys; Employee Surveys; Healthcare Surveys; Market Research Surveys

Reminders: Alerts and Notifications (Outbound); Appointment Reminders
Employee Tracking: Field Employee Reporting; Field Employee Tracking & Safety

What our clients are saying about us

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance

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