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Automated Phone Customer Satisfaction Surveys For Small and Medium Sized Businesses

If being top in your industry in customer service is an integral part of your business, Datatel has a solution to help you achieve your objectives.

The process is very simple:

  1. You select the questions that are important to you from Datatel’s Customer Satisfaction Survey Design Workbook which is included in the service.
  2. We brand your survey with your company branding.
  3. You can include an incentive offer which will both encourage your customer participation and generate more business opportunities.
  4. Setup is done in a few days and you’re ready to start uploading your customer list to call from an easy-to-use web interface.


  • Complete Customer Satisfaction Survey Design Workbook to simplify the process
  • Ability to make calls in real-time or upload file list for next day calling
  • Easy-to-use web portal to upload list
  • Real-time reporting and data extraction via Datatel’s web portal
  • Professional support
  • You receive email alerts so you can address trouble areas
  • All voice files professionally recorded

How You Benefit:

  • No upfront infrastructure investment - Just a small setup fee
  • Minimal effort to launch
  • Improve customer experience
  • Look at real-time metrics so you can react quickly to changes in customers’ experience
  • Increase revenue opportunities
  • Gain competitive advantage
  • Identify and capitalize on opportunities

Call to get started now with your automated phone customer satisfaction survey:

(800) 831-6660 Ext. 301

Get a Quote

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