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CryptoIVR PRO Agent Assist
for Mitel’s Contact Center Business

A PCI Compliant solution for Mitel Contact Center Business that allows your Agents to initiate secure credit card acceptance over-the-phone!

Datatel’s CryptoIVR™ PRO Agent Assist for Mitel offers your customers an exceptional payment experience that’s both secure and PCI compliant. This fully integrated Mitel Contact Center Business (MiCC) solution takes all of the effort out of descoping your agents from the handling of your customer’s confidential credit card information!

Agents can quickly and easily initiate payments from their Mitel MiCC PS Ignite agent interface – fewer applications to switch between means greater agent productivity! 
Customers enter all of their own credit card information privately – Your agents never handle or hear any credit card information
MiCC places the agent and call recording on hold during the entry of credit card details
Agents are re-connected to customers after their credit card entry so your business can deliver a world class customer experience!

CryptoIVR™ PRO Agent Assist provides your business the tools to deliver an exceptional customer experience and supports building any payment process that you can envision!

Key Features

Integrated with Mitel MiCC-B and PS Ignite for a unified agent workflow
PCI Compliance made easy – descopes and secures your payment process!
Accepts payments and stores credit cards using your own merchant account
APIs let you connect your CRM/ERP
Messaging is branded for your business
Text Message Payment Receipts

Add-Ons

Multilanguage support
ACH e-check payments
Multiple-merchant account processing
Service fees/convenience fees

Mitel Requirements

Mitel MiCC-B 8.1 or greater
Mitel PS Ignite for Payments

What our clients are saying about us

“We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell
VP, Customer Services Operations, Standard Life