IVR OUTSOURCING SERVICES

Canquest's IVR Outsourcing services provide your organization with the tools, know-how, infrastructure and administration to rapidly deploy IVR solutions. Canquest provides organizations with IVR solutions ranging from market research surveys to sophisticated customer care and real-time account transaction applications.

Our service bureau provides a wide range of customized IVR enabled solutions to organizations in a wide range of industries including telecommunications, financial services, marketing, market research, technology, pharmaceutical, distribution, call centers and automotive.

Through extensive experience working with clients developing and implementing customized IVR programs as part of their business strategy, Canquest has refined the process to maximize our clients' results

Services

Strategic Consulting:

• Review of program objectives
• Consultation on program design
• Script design
• Call flow analysis to maximize caller acceptance
• Data acquisition and processing methodology
• Reporting methodology
• Concept testing

Design and Development

• Fully customized IVR application development
• Database development
• Customized reporting development
• Professional voice recordings
  

Implementation

• Telecom facilities provisioning and management
• IVR, database and reporting system operation and management
• Application testing and troubleshooting

Support

• 24/7 support for all applications
• Dedicated support team
• System administration and monitoring
• On-line detailed usage reports
• Program review
  

Technology

Canquest's IVR service bureau is equipped with the most sophisticated and advanced technologies to provide our clients with the highest level of service quality.

• State-of-the-art IVR servers and telecommunications center
• Co-location facilities with telecom carriers for rapid capacity scalability
• Dedicated and shared database servers
• Direct connectivity to telecom carriers
• Web based activity reporting and real-time access to databases
• Automated fulfillment systems (Web, E-mail, Wireless and Fax)
• Real-time reporting in multiple formats, HTML, Excel, Access, and other universal formats
• eCommerce capabilities

In addition to its IVR infrastructure, Canquest is equipped to provide its clients with parallel Web based and Wireless enabled solutions that maximize the reach of its applications.

Applications

Canquest can provide IVR solutions to meet a wide range of needs including:

· 3rd Party verification service for call centers
· Account enquiry systems
· Automated focus group studies
· Automated Employee Recruiting and Screening
· Call back systems
· Customer surveys
· Customized calling card programs
· Dealer/Store locators
· Employee Satisfaction Surveys
· Event registration
· Market research survey
· Product ordering and fulfillment