News Release
Datatel Announces Outbound IVR Services Compliant with the Canada Do Not Call List
Toronto, ON, Canada. October 20, 2008 – DATATEL INC. a Leader in IVR ( Interactive Voice Response) Hosted and Managed Services, announced today that it has launched a new portfolio of Outbound IVR Hosted Services, tailored to comply with the Canadian Do Not Call List.
On October 1, 2008, the Canadian Do Not Call List took effect, and the use of IVR for outbound calling to consumers is restricted to specific types of calls. Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. Datatel has released an extensive suite of services, which are designed to keep an open channel of communication with customers and employees, and be fully compliant with the DNC.
This new DNC friendly suite of IVR services, allows organizations to initiate automated calls to consumers and always remain DNC compliant. These include:
- Surveys and Polls
- Appointment Reminder Calls
- Appointment Rescheduling Calls
- Calls related to Payments or Collections
- Public Service Announcements
- Product Recalls
“We want to help business stay connected with their customers and stakeholders while ensuring they are following the DNC guidelines. The best way we can do this, is by only offering only IVR services that are DNC friendly” said Barnard Crespi, CEO at Datatel.
With a significant Canadian infrastructure and professional services footprint, Datatel can service clients anywhere in Canada, and provide IVR solutions tailored to regional needs.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.
Datatel offers a free guide which helps companies through the IVR vendor selection process, and can be downloaded at: http://www.datatel-systems.com/IVR-GUIDE
About Datatel
Datatel is a leading Canadian provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.
Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include IVR Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100's of other business applications, in a hosted, managed environment.
For over 15 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.
Company Web Site: www.datatel-systems.com
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